Process Analyst

<p><strong>Overview</strong></p> <p>Launch your career in process improvement by supporting the identification, documentation, and optimization of business processes. As a Process Analyst, you will work closely with experienced team members to map processes, analyze data, and contribute to continuous improvement initiatives. This entry-level role is designed to build foundational skills in process analysis, stakeholder engagement, and professional communication, providing a pathway for growth within the Process Improvement team.&nbsp;</p> <p><strong>Responsibilities</strong></p> <ul> <li>Create and interpret process maps (such as SIPOC, swimlane diagrams) using organizational standards and tools; accurately capture process steps, roles, handoffs, and decision points&nbsp;</li> <li>Participate in pain point analysis sessions, capturing and categorizing process inefficiencies and frustrations; apply Lean principles to identify improvement opportunities</li> <li>Assist in the application of basic root cause analysis techniques (such as 5 Whys) to understand underlying drivers of process issues</li> <li>Contribute to brainstorming sessions for potential solutions, focusing on identifying and articulating clear actions and anticipated benefits</li> <li>Assist with the collection and analysis of relevant process data (cycle times, volumes, error rates) to support problem definition and solution validation</li> <li>Draft and organize key process improvement artifacts, such as problem statements, current state analyses, solution outlines, and implementation plans, adhering to organizational templates and quality standards</li> <li>Actively listen to stakeholders, ask clarifying and probing questions, and synthesize diverse perspectives to support effective communication and stakeholder engagement</li> <li>Begin developing facilitation skills for small group discussions or presenting findings on process segments or quick win proposals</li> <li>Collaborate proactively with process owners, subject matter experts, and the Process Excellence team to support cross-functional initiatives</li> <li>Demonstrate adaptability, openness to feedback, and a willingness to learn new tools and concepts rapidly</li> <li>Exhibit professionalism in all interactions, proactively seek opportunities to contribute, manage time effectively, and take ownership of assigned tasks</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>2+ years of full-time work experience&nbsp;</li> <li>Training or exposure to Business Process Management (BPM) tools and methodologies; adherence to established standards and procedures</li> <li>Experience or training in process mapping, modeling, and reengineering, including map