Jobs and Careers

Pro Product Specialist

United Statesfull_timeVerifiedPosted 27 May 2025

About the role

Ready to be a Titan?

You will become an important member of the Pro Product Excellence team, influencing the company's continued success, and helping shape the future of the service industry. You will actively manage and develop a portfolio of residential and Job Description: Marketing Pro Success Specialist

What you’ll do:

Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Marketing Pro success, retention, and return on investment.
Analyze Marketing Pro adoption data and account trends to identify actionable insights, customized solutions, and potential risks.
Evolve and diversify your Marketing Pro knowledge enabling your ability to handle a variety of customer questions and assess product fit.
Cultivate a strong partnership with the Marketing Pro Implementation and Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants.
Drive an amazing ongoing customer experience through Marketing Pro optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes.
Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future Marketing Pro adoption.
Participate and engage in an active feedback loop with the Marketing Pro Product team, ensuring customer experience and quality of life needs are translated effectively.

What you’ll need:

2+ years of relevant experience managing multiple accounts with a proven track record of success related to marketing technology OR 1+ years experience in the home services industry.
BA/BS degree preferred.
Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.
Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority (marketing campaigns and performance a plus).
Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.
Intermediate level understanding of value drivers in recurring revenue business models, (within marketing software a plus).

commercial service companies, playing a key role in ensuring company revenue and customer success.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and ado