PRN Registration/Scheduler

Overview

Western Michigan University Homer Stryker M.D. School of Medicine is searching for an On-Call Registration/Scheduler. Responsible for answering and directing incoming calls; scheduling and/or rescheduling clinic appointments; registering and pre-registering patients into the computer system; verifies insurance coverage

 

WMed has opportunities for Registration/Scheduler I – Healthcare setting and Customer service preferred. $15.55 – $18.15/hour dependent upon years of equivalent and relevant experience.

 

Registration/Scheduler II – must have 1-2 years health care, customer service and call center.  $17.10 – $19.95/hour dependent upon years of experience.

 

Registration/Scheduler III – must have health care, customer service, call center and, insurance verification and billing experience.  $19.25 - $22.45/hr dependent upon years of experience.

Responsibilities

• Verifying insurance in the EMR and/or appropriate websites and correcting any errors with coverage
• Ability to create and print Good Faith Estimates for Self pay and non-participating insurances
• Backing up the CST to print MCIR’s for next day patients
• Willingness to work at all locations if needed to maintain staffing levels
• Pre-registration for upcoming appointments by calling patients to collect all correct information
• Manages all assigned work-ques and in-basket requests
• Answers and directs department phone calls
• Schedules and reschedules clinic appointments
• Enters patient demographic and insurance information into the EMR system
• Verifies eligibility of managed care patients and collects copays
• Ensures appropriate paperwork is provided to patients at check-in based on provider requirements
• Sorts and distributes department mail
• Provides information to patients regarding billing processes and procedures
• Entry of patient concerns, refill requests, and routes to appropriate clinic in-basket
• Manages patient portal requests
• Monitors office supplies and reorders items as needed
• Availability to work occasional overtime on weekends or evenings to complete time sensitive projects
• Acquires knowledge for new technology and policy/procedure revisions
• All other duties as assigned

Qualifications

EDUCATION AND/OR EXPERIENCE:

• High school diploma or GED required
• Minimum 1 year experience in a Healthcare setting preferred
• Minimum 1 year experience in Customer service preferred
• Minimum 1 year of insurance verification experience preferred
• Call Center experience preferred
• Minimum of 1 year experience scheduling appointments for multiple providers preferred
• Ability to ask for past due balances and copays at time of service.
• Knowledge and proficiency of EMR (Epic), Availity, Medifax, Access, CHAMPS, and internet as required by department a plus

OTHER SKILLS AND ABILITIES:

• Basic word processing and file management using Microsoft Office
• Knowledge and proficiency in grammar and spelling skills preferred
• Ability to type with accuracy and speed to meet demand
• Team oriented
• Ability to effectively communicate with others verbally and in writing
• Knowledge of basic medical terminology a plus
• Ability to operate automated standard office equipment such as multi-line phone system, copier, fax machine, shredder, etc.
• Participates in professional development classes as suggested by supervisor
• Strives to learn more and is receptive to new challenges and opportunities
• Ability to interpret, comprehend, and transmit complicated and detailed instructions accurately
• Demonstrates the ability to recognize priorities in organization of work flow
• Able to perform duties independently, with a minimal need for direct supervision
• Bilingual in English/Spanish a plus
• Make decisions based on established departmental procedures
• Demonstrates a reliability with punctuality and attendance

 

About Western Michigan University Homer Stryker M.D. School of Medicine (WMed)

 

We are committed to excellence and health equity through transformative medical education, high-quality, patient- and family-entered care, innovative research, and community partnerships within a just culture of diversity, equity, inclusion, and belonging. Our vision is health equity for all in Southwest Michigan through innovation in the practice and study of medicine.

 

The medical school is a collaboration of Western Michigan University and Kalamazo