Print Delivery Specialist

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Print Delivery Specialist is responsible for assisting with the implementation and oversight of complex programs and workflows assigned to them.  They act as subject-matter experts within their group and will take a lead role in executing all procedures necessary to support our business partners.  The Print Delivery Specialist will have a full understanding of the service level agreements, performance guarantees and client expectations for the products they support and will provide steady state workflow management and contribute to issue resolution requests and process improvement activities. The ability to exercise good judgement, leverage available resources and show initiative are all key qualities of a successful Print Delivery Specialist.  Teamwork, communication, engagement and creative problem-solving skills are all required when dealing with the complex workflows and products our team supports.  This role requires the ability to multi-task, think outside-the-box and a willingness to offer a helping hand whenever and wherever necessary.  

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime. 

This will be on the job training and the hours during training will be during normal business hours.  

Primary Responsibilities:

• Responsible for meeting workflow deadlines, compliance requirements, client expectations, SLA's and overall program goals for assigned product(s)
• Maintain effective communication with business partners, vendors and support team members to manage workflow expectations and meet deadlines
• Identify risks and implement solutions to avoid or minimize negative impact
• Develops and maintains workflow documentation and reporting
• Assists with resource planning for assigned program and/or products and will monitor daily activities
• Assist with developing a clear and concise plan to both execute the program and monitor its progress. This includes adjusting along the way as needed to ensure success and minimize risk
• Maintain effective communication with customers, vendors and team members
• Works with other team members and analyst to maintain accurate metrics and reporting for assigned program and products.  This includes the distribution and reporting of program details as needed
• Assists team with training and related documentation as needed
• Other duties and responsibilities as required

Specialist Specific Responsibilities:

• Assigned to support one or more work streams with standard to complex workflow requirements
• Assists with vendor migration efforts, new product implementations
• Supports the implementation of new procedures to support assigned workflows and create and maintain supporting documentation

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:  

• High School Diploma / GED or equivalent working experience 
• Must be 18 years of age OR older
• 4+ years of project and/or account management
• 4+ years of print and/or digital campaign execution with outbound communications
• Experience with Microsoft Word (create correspondence and work within t