Principal Transformation Program Manager

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Principal Transformation Program Manager 

Why We Have This Role

At Qualtrics, recognize that successful transformation execution relies on strong leadership, communication, and collaboration between teams. The Program Manager acts as a key agent in bridging internal teams to drive and accelerate critical companywide strategic priorities forward. You’ll partner closely with IT, Sales, Customer Success, Analytics, and Finance teams to overhaul processes improvement and deliver on a key success pillar for Qualtrics. You’ll serve as a catalyst for change, collaborating with Six Sigma Process Experts to find opportunities for transformational efficiency improvement, and help bring major changes to life by improving internal internal and external user experiences, alongside an Experience Management Designer. 

How You’ll Find Success

• Results Oriented: Ability to inspire and motivate teams, provide clear direction, and drive results.
• Strategic Thinking: Capacity to develop and articulate a clear vision, set strategic objectives, and devise actionable plans to achieve them while adapting to changing circumstances.
• Stakeholder Management: Adept in building and maintaining relationships with executives, team members, and external partners. 
• Problem-Solving: Aptitude for identifying, analyzing, and resolving issues and risks that may arise during a transformation and employing creative solutions and critical thinking to overcome obstacles.
• Influential: You can present ideas in a way that excites others, turning concepts into actionable plans that drive engagement and results.
• Continuous Improvement: Showcase and nurture a culture of experimentation within teams, by building roadmaps to help to test, validate, and refine new growth and productivity strategies.
• Analytic Rigor: Ability to drive business outcomes, by identifying the right data and insights necessary to explore open questions and develop data driven recommendations. Translates business strategy into tangible program deliverables and KPIs to measure progress.

How You’ll Grow

• Executive Exposure: Exposure to C-suite interactions and decision-making
• Strategic Influence: Opportunity to influence decision-making at the highest level of the organization on the most strategic initiatives that will underpin the success of Qualtrics
• Career Advancement: Your involvement in critical projects will position you for future leadership roles within the organization, providing pathways for professional growth.

Things You’ll Do

• Lead Execution: You take ownership of program execution, ensuring that strategic initiatives are effectively implemented and deliver desired results.
• Improve Change Management Communication: Strong verbal and written communication skills are essential to convey complex ideas clearly, motivate behavioral changes, and gain buy-in from diverse stakeholders, including senior leadership.
• Develop and Present Business Cases: Create compelling arguments to secure executive buy-in for key initiatives, including sizing the opportunity, risks, and benefits, and leading strategic discussions with senior leadership.
• Deliver Tangible Business Outcomes and Value: Ensure performance tracking mechanisms are in place to measure and report on the benefits of the implemented changes
• Mitigate Risks: Identify and anticipate potential risks and issues and work with relevant stakeholders on remedial actions  

What We’re Looking For On Your Resume

• 5+ years of experience driving GTM business strategy and operations, managing and motivating high performing cross-fu