Principal Technical Writer

<div class="content-intro"><p><strong>About LastPass</strong><br>LastPass delivers Secure Access Essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials straight from the browser. Trusted by more than 100,000 businesses and millions of users worldwide, LastPass blends strong security with everyday simplicity. From discovering unapproved AI and applications to reducing login friction and securing credentials across the business, LastPass delivers on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected as their environments evolve.</p> <p><strong data-stringify-type="bold"><span class="EOP SCXW121810662 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">Curious about our products? Visit our website&nbsp;and <a href="https://www.lastpass.com/products/personal?utm_campaign=glb-b2c-mkr-jbap&amp;utm_medium=referral&amp;utm_source=greenhouse" target="_blank">try it free!</a>&nbsp;</span></strong></p> <p><strong data-stringify-type="bold">We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us!</strong></p></div><p><strong>LastPass is looking for a Principal Technical Writer:&nbsp;</strong></p> <p>In this role, you will lead content strategy across the digital support ecosystem. At this principal level, you will shape how customers understand and succeed with our products — helping LastPass deliver on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected.</p> <p><strong>About the team:</strong></p> <p>The Digital Support Content team sits within Customer Experience and owns the full lifecycle of digital self-serve content at LastPass — from support articles and technical documentation to in-product help, chatbot flows, and support videos. We empower customers to resolve issues independently, operating at the intersection of content strategy, UX, and product.</p> <p><strong>If you are passionate about complex problem solving and motivated by scale, then this is the role for you!</strong></p> <p><strong>Who will you work with?</strong></p> <p>You'll collaborate closely with engineering and product teams to track product changes, and with UX to ensure customer-facing language is accurate. You'll partner with the support care team on self-serve and live support handoffs, work with tooling leads on documentation infrastructure, and engage with content strategists and writing teams across the organizati