Principal Technical Trainer and Content Developer

The Challenge

OneTrust is seeking a Principal Technical Trainer and Content Developer to lead the design, development, and delivery of high-impact technical education for customers and partners in a fast-moving, release-driven SaaS environment.

This is a senior-level individual contributor role for a highly experienced education professional who excels at both facilitating live technical training and creating scalable, digital-first learning content that drives adoption, self-sufficiency, and measurable business outcomes.

This role operates at the intersection of technical training, content strategy, instructional design, and rapid content development, translating complex product capabilities into clear, persona and use-case-driven learning experiences across a global audience.

CX Global Education is a digital-first organization, this role ensures education is release synchronous, modular, scalable, and outcome-driven enabling customers and partners to achieve value faster, operate with confidence, and maximize platform adoption.

Your Mission

CX Global Education enables customers and partners to realize value faster, operate with confidence, and drive measurable business outcomes through scalable, modern learning.

We are a digital-first education organization centered on:

• Self-directed learning and rapid content development

• High-quality learning experiences

• Accelerated content creation and release readiness

• Hands-on labs for real skill building

• Event and demand-driven instructor-led training where live delivery adds value

At the core of this model is persona and use-case-driven content designed to accelerate time-to-value, increase self-sufficiency, improve customer satisfaction, and support retention and growth.

You Will

This role is responsible for designing and delivering education across solution-aligned learning tracks, including:

• Technical training facilitation (ILT/VILT)

• Full-course content development

• Release-synchronous updates and delta training

• Hands-on lab design for real-world workflows

• Microlearning and modular content creation

• Assessment development aligned to learner outcomes

• Cross-functional partnership with Product, Engineering, Support, Sales, Marketing, and Legal

• AI-enabled content acceleration

• Operational execution within release timelines

Technical Training & Facilitation

• Deliver instructor-led and virtual instructor-led training for customers and partners

• Facilitate training using persona, use-case, and workflow-based instruction focused on real-world application

• Guide learners through completing tasks, troubleshooting issues, and applying best practices in the platform

• Adapt delivery for technical, global, and mixed-experience audiences

• Support high-impact live training where instructor engagement drives differentiated value

Content Development & Course Ownership

• Design, build, and maintain full-course technical learning content across digital and live formats

• Convert product, SME, and release-driven inputs into scalable learning experiences

• Structure content using the standard:
  Persona → Use Case → Workflow → Best Practices → Tips/Tricks/Techniques → Pitfalls → Troubleshooting

• Ensure a strong “show me how” approach with clear workflow-based instruction

• Create and maintain instructor materials, learner resources

• Develop modular, reusable content patterns to improve speed, consistency, and scalability

• Build release-synchronous and delta training that clearly communicates