Principal Technical Program Manager

Principal Technical Program Manager

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Principal Technical Engineering Program Manager

Reliability Engineering, HPE Networking

Location (HYBRID): Roseville, CA

Join HPE Networking as a Technical Engineering Program Manager and play a critical role in protecting product quality and customer trust. You’ll report directly to the Head of Reliability Engineering and own the end-to-end program management of hardware reliability escalations, and other reliability concerns—partnering with sales/field teams, R&D lab architects, design engineers and failure analysis engineers to drive issues to root cause, corrective action, and closure.

This is not a people leader role, it is an individual contributor role.

What you’ll own
• Program manage customer escalations and product reliability investigations focused on hardware failures, ensuring timely, accountable resolutions.

• Coordinate cross-functional teams (field, sales, lab, design, QA) to define hypotheses, organize test plans, prioritize actions, and verify corrective measures.

• Translate complex engineering analysis into clear status updates and recovery plans for customers, field teams, and senior executives.

• Track escalation metrics, maintain program documentation, and close the loop with lessons learned and process improvements.
 

What we’re looking for
• Strong background in hardware engineering with hands-on experience in reliability and sustaining engineering.
• Proven technical program management skills—able to scope, prioritize, and drive complex, cross-disciplinary projects to completion.
• Familiarity with Networking products, development lifecycles, components/materials, and quality best practices and terminology.
• Exceptional communicator comfortable presenting to customers and executives and converting technical dialog into actionable plans.
• Detail-oriented, decisive, and experienced in root cause analysis, corrective/preventive actions, and driving continuous improvement.

Why you’ll want to join
• Make a visible impact: directly influence product reliability and customer satisfaction across HPE Networking.
• Work with senior technical leaders and cross-functional teams on high-priority, high-impact issues.
• Opportunity to grow your technical leadership and program management career within a global, innovation-focused organization.

 

Responsibilities

Manages and leads a program involving one or more functions and project teams to drive the engineering development and implementation process for a subsystem or component of a product or service offering.

Develops schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.

Coordinates activities of supporting project teams and internal and external development partners; tracks progress against established plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule.

Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to implement changes to product, process, or program plan to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.

Leads and provides guidance and mentoring to less-experienced staff members.

The ideal candidate will:

• Lead technical program management initiatives focused on hardware reliability.

• Analyze field quality metrics, including Annualized Failure Rate (AFR), to identify negative product trends and prioritize investigations.

• Partner with R&D lab a