Principal Technical Program Manager, Enterprise Technology

About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

We are looking for an experienced Principal Technical Program Manager with a passion for leading technical teams, coordinating information, and solving problems.

The ideal candidate has a strong software engineering program management background and has demonstrated the ability to deliver against company strategic goals. We encourage you to bring charisma and a pioneering demeanor as we evolve the company’s development processes!

This position will report into the Program Management organization and will work closely with Enterprise Technology, in addition to other teams across the business, to support pivotal initiatives.

• Organize, plan, and track ongoing technical projects and critical initiatives for the Enterprise Technology team, with a specific focus on Digital Supply Chain
• Lead all aspects of the day-to-day progress of projects and initiatives with regard to schedule, scope, and process
• Effectively lead meetings, track next actions, and proactively follow up on action items
• Identify, schedule, and manage cross-team dependencies
• Build and use effective partnerships across technical and business communities, including but not limited to product managers, engineers, and other stakeholders
• Serve as a key liaison with relevant business groups to facilitate planning and collaboration between teams, align on goals, identify dependencies, mitigate risks, and effectively communicate regular updates to all stakeholders to ensure clarity and alignment
• Balance 2-3 large programs related to streaming content, media assets, metadata, and be able to switch context across programs as needed
• Facilitate Agile ceremonies (Backlog grooming, Sprint planning, Daily standup, Retrospectives, and Demos), where applicable, to drive team accountability, transparency, and continuous improvement
• Demonstrate an understanding of the business and its structure, processes, and tools, and how initiatives positively impact the overall business
• Establish and maintain best practices and repeatable processes to increase efficiency for teams in conjunction with the larger Program Management Organization

This role adopts a hybrid work schedule with three days a week from either our Dallas or Los Angeles office.

About You

• 15+ years experience as a technical project or program manager within software development teams
• Prior experience in or managing projects specifically related to digital supply chain, including but not limited to media asset management, content and metadata workflow, or other enterprise technologies, strongly preferred 
• Prior experience in or managing projects related to streaming, a plus
• Experience working with globally-distributed teams
• Strong background in software development processes and Agile SDLC
• Demonstrated experience leading large, complex programs and delivering technical solutions in collaboration with multiple teams 
• Ability to navigate product and technical priorities, and identify options and trade-offs effectively 
• Excellent written and verbal communication skills at all levels, including Senior and C-level stakeholders, and ability to effectively convey technical information to non-technical audiences
• Must be self-motivating, self-sufficient, highly organized, proactive, adaptable, and have the strong ability to work effectively as an individual or as part of a team
• Ability to demonstrate a calm and cool demeanor when managing multiple projects and deliverables
• Strong experience with tools such as JIRA, Confluence, and Google Suite
• BS degree or equivalent experience required, MS degree preferred

About the Team

The Program Management organization is a distributed team responsible for orchestrating Crunchyroll’s initiatives.  We work to standardize Agile methodologies for the organization, promote process improvements, and lead cross-team communications.  Committed to innovation and collaboration, our team strives to deliver exceptional results and maintain Crunchyroll’s position as the leading provider of anime and manga content worldwide. 

The Enterprise Technology department is a team of enthusiasts who dedicate their time to building reliable and scalable solutio