Principal Technical Account Manager

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in NYC, Chicago, or San Francisco.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

As the trusted Technical Account Manager (TAM) to LinkedIn Sales Solutions customers, you will be responsible for driving custom API projects for large enterprise customers, thus maintaining expertise on those APIs, the ability to solution and consult accordingly, and drive the project, which requires mutual action between LinkedIn and the customer.  The TAM will be the primary customer contact for these projects, own the project plan, facilitate internal cross functional partnerships, actively solution and consult with the client, communicate priorities and updates, investigate and escalate issues, and own accountability for the success of these projects. 

Relationships matter to us. We are looking for individuals who can add to the magic of our team while driving a massive impact on our business. Let us know if you are a fit.   

Responsibilities:    

• Act as a leader to cross functional teams that include Sales, Customer Success Managers, Technical Consultants, Customer Service, Product Management and Engineering to monitor customer issues and deliver integration and service projects 

• Represent the client’s technical and functional needs, and influence LinkedIn product stakeholders to understand and address these requirements in their product road maps   

• Manage & lead the service reviews (monthly, quarterly, etc) with the client’s technology and business representatives for respective account(s) and proposes quantifiable service improvement plans    

• Manage gathering and prioritizing technical requirements, proposing feasible solutions, and acting as a consultant for client custom API projects with respect to technical product features/custom integrations/ implementations and manage through delivery with high customer satisfaction  

• Own efforts of corporate resources, setting priorities, tracking deliverables and resolving schedule and resource conflicts   

• Lead regular internal and customer-facing meetings and act as conduit for customer feedback and status updates   

• Lead new hires and consultants on the TC team, acting as a mentor & leader within the group   

• Position and delivery of professional services (TAM as a service) for new business and at renewal of existing accounts 

Qualifications

Basic Qualifications:   

• 8+ years of customer facing experience in a Technical Account Manager role and/or 8+ years of experience working as a technical project manager  

• 5+ years’ of technical project management experience  

• 5+ years’ customer requirement and impact analysis including documentation and client and internal communication 

• Bachelor’s Degree or equivalent experience   

Preferred Qualifications:  

• Project Management experience or PMP certification with proven project management capabilities and stakeholder management  

• A good understanding of sales processes and technology and how they integrate with Sales Navigator 

• Highly preferred experience working with CRMs, APIs, and integrations 

• Experience and/or Familiarity with Single Sign-On, xAPI, REST APIs, SQL, CRMs, and Sales tools  

• Keen attention to detail and the ability to prioritize and manage multiple customer projects at once.  

• Knowledge and prior use of case management and collaboration tools like SFDC, Dynamics, Jira or Confluence.  

• Knowledge and prior experience in query tools 

•  Solid  presentation skills for both technical and business audiences, particularly with senior executives and complex customers 

• Technic