Principal Solution Consultant

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Job Description
Job Title: Principal Solution Consultant
Department & Team: SCO North America East Enterprise
Reports to: David Ready
Location: Remote
Summary:

As a Principal Solutions Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps.

We look for individuals who have a proven track record of finding creative ways of solving complex problems.  An out of the box thinker & dynamic storytelling that can drive customer success and build lasting relationships.  As a technical ambassador of Genesys, you will be challenged to Go Big showcasing Genesys continuously evolving and innovative customer experience offering.

Why work for Genesys?

• You will showcase your technical expertise and creative talents by developing and presenting dynamic demonstrations to the executives, stakeholders and key influencers.
• You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.
• You will have flexibility and independence in designing your work.
• You will be able to access on-demand and in-person training.
• You will have the internal resources you can call on to help you understand and solve technical challenges.
• You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems. 

What you will be doing?

Discover

You will run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.

Design

You will create a customized demo and have the opportunity to tell the story that showcases the solution.

Learn and Share

You will stay up to date on Genesys products and industry best practices that will allow you to continue to advise the customer through the implementation process to ensure value.

What do you need to have to be successful?

• A passion for technology and helping people solve problems
• Interpersonal communication, polished verbal and written communication
• Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize, and be detail-oriented
• Have the technological know-how of IT-concepts, software-standards as well as database and networking technologies.
• Ability to understand customers security needs and articulate a solution
• Bachelor’s degree and 8+ years of work experience, preferred experience implementing or integrating with CRMs and/or software implementation or coding experience
• Ability to travel up to 50%
• Experience working with Cloud or SaaS company preferred

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$123,600.00 - $242,500.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit