Principal Software Engineering Manager

Azure Edge + Platform (AE+P) brings together Edge platforms, devices, and services to deliver Edge solutions, operating systems, and engineering systems. Driven by its customers’ needs, Azure Edge + Platform seeks to accelerate growth for Azure, Edge & Devices (E&D), and Microsoft’s customers worldwide.  

The organization’s portfolio spans the Cloud Edge Stack, Azure Engineering Systems, Azure Media Services - for end-to-end media workflow and analytics - and Microsoft’s Operating Systems including the Azure Host OS (Operating System) and Windows. This portfolio impressively powers the world with more than one billion monthly active devices. 

As part of AE+P, the Microsoft Observability Platform and Experience engineering team is responsible for both the external and internal observability product offerings. These services enable customers to monitor, detect, troubleshoot, and mitigate issues with their services. Azure Monitor is our product family and includes Log Analytics, Application Insights, Container Insights, Hosted Prometheus, and more. Additionally, Log Analytics is the platform upon which Microsoft Sentinel is built. Azure Monitor is a greater than $1B dollar business that is growing rapidly. We have a >$1B dollar business that is growing rapidly. We also run some of the world’s highest scale observability services for Microsoft internally, processing over 600PB of logs daily and tracking over 100 billion active metrics.  

Our team is developing a Distributed Tracing (DT) platform, crucial for monitoring and optimizing modern cloud applications. It reduces developer workload by aiding system investigations. With the rise of cloud-native apps, there are benefits, but also challenges like increased complexity and service inconsistency. Without an effective DT solution, understanding distributed app behavior, identifying root causes, and improving customer satisfaction for Microsoft and its customers. Our team contributes to W3C Trace Context standard and to the OpenTelemetry open source project that defines set of Appication Programming Interfaces (APIs) and Software Development Kits (SDK) for instrumenting distributed tracing in a vendor neutral way. The system is handling 500 million events/minute and 5 PB of trace data daily in total. We expect the volume to increase by 15-20x in the next year as more services adopt OpenTelemetry.  

The Principal Software Engineering Manager role involves overseeing a team of software engineers, ensuring project and development excellence, fostering career development and support, and cultivating a team culture characterized by customer passion, collaboration, diversity, and inclusion. This role necessitates the ability to collaborate across organizations and divisions and offers an opportunity to contribute to defining and executing the vision and technical strategy for enhancing our product. The individual in this role will be accountable for designing, implementing, and operating high-scale services capable of accommodating exponential growth in scale, volume, and usage over the years to come.

Our mission is to provide end-to-end observability for Cloud and Edge and enable all customers to efficiently operate and provide high quality experience with their apps, services, and infrastructure. Our customers include Microsoft, Fortune 500 companies, and startups. Our aim is to enable autonomous, integrated systems infused with Artifical Intelligence/ Machine Learning (AI/ML) to proactively measure, monitor, detect, alert, diagnose, and mitigate health issues before they impact customers.  

We’re on a mission to build the best observability services on the planet. If that mission excites you, come join us!  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

 In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

Responsibilities

As a Principal Software Engineering Manager, you will be responsible for the following:

• Work with teams across Observability to design and build scalable, high-performance services that are highly reliable.  
• You’ll build, foster, and grow, and retain a team of high-performance engineers.  
• Provide mentorship and coaching to engineers in, and beyond, your team.