Jobs and Careers

Principal Software Engineer

United Statesfull_timeVerifiedPosted 7 Aug 2024

💰 $282,200/yr($133,600/yr – $282,200/yr)

About the role

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. The mission of the Azure Customer Experience (CXP) team is to transform Azure customers into Azure fans. We are customer-obsessed problem-solvers charged with driving a vision to maximize quality, reliability, and security of the Microsoft Cloud and, in turn, to optimize customer experiences (CXP). We orchestrate deep engineering engagements in areas like incident management, support, and workload deployment and stabilization. We analyze and amplify customer voices within our own team and across product teams, centering customer needs in our Quality vision for Azure. We innovate ways to scale customer care through in-product experiences and platforms. Our culture of growth mindset and inclusion is central to who we are and how we work. We know that empowering our customers starts with empowering every team member to do their best work. Every minute of every day, our customers stake their entire business and reputation on the Microsoft Cloud. When we achieve our world-class standards of quality, security, reliability, and support, our customers win. You can help us achieve our mission. We are looking for a Principal Software Engineer with a passion for delivering well-designed, scalable, and reliable software for large-scale projects. As part of this role, you will collaborate closely with multiple teams across Microsoft to deliver key customer solutions and the technology to support them. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

As a Principal Software Engineer, you will help develop a world-class customer-centered engineering infrastructure. We are in a unique position to empower all of Azure to make precise data driven decisions with the data our services manage. You will work with Azure to optimize customer experiences (CXP) Program Managers, Data Scientists, other Azure engineering teams as well as the Field and Support organizations to define and deliver critical microservices and automation required for all the rapidly expanding programs in Azure to optimize customer experiences (CXP). This role provides an exciting opportunity to work with team members across all levels of Azure’s cloud technology stack. Some responsibilities include: · Design, architect and develop high quality, robust, highly scalable, reliable, and secure products and services that deliver immediate customer business value and can evolve to meet future business needs. · Provide technical leadership across service fundamentals including reliability, scalability, maintainability, validation, monitoring, telemetry and performance. · Oversees, influences, and owns design discussions for the overall system architecture of entire products/solutions that are deeply complex and often ambiguous. · Create proposals for architecture and design documents and lead testing of hypotheses and proposed solutions. Shares and acts on findings from investigations, owns design decisions, and oversees team members · Leads by example and mentors others to produce extensible and maintainable code used across the company. · Leads efforts to optimize, debug, refactor, and reuse code to improve performance and maintainability, effectiveness, and return on investment (ROI). · Identify best practices and coding patterns and provides deep expertise in the coding and validation strategy. Creates and applies metrics to drive the quality and stability of code, as well as appropriate coding patterns and best practices. · Provides technical leadership during code reviews for a solution/product area to assure it meets quality standards, is reliable and accurate, and is appropriate for the scale of the product feature. · Ensures coding standards are followed. · Collaborate with partner teams to drive technological integration and product adoption.