Principal Site Reliability Engineer (m/f/x)

<div class="ng-tns-c879422873-771"> <section id="processing-state-26" class="processing-state_container ng-tns-c879422873-771 is-gpi-avatar is-done-processing ng-trigger ng-trigger-processingStateShowHide ng-star-inserted"> <div id="processing-state-26-summary" class="processing-state_details ng-trigger ng-trigger-menuExpansion ng-tns-c879422873-771 is-gpi-avatar ng-star-inserted"> <h4><strong>About commercetools</strong></h4> </div> </section> </div> <div class="response-content ng-tns-c263290053-769"> <div class="container"> <div id="model-response-message-contentr_bfb50fc8f1f4512c" class="markdown markdown-main-panel stronger enable-updated-hr-color"> <p>Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.</p> <p>Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers.The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today.</p> <p>At commercetools, we power the next era of autonomous commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.</p> <p>Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.</p> <h4><strong>Your Impact</strong></h4> <p><span data-path-to-node="3,1"><span class="citation-2853">As the <strong>Principal Engineer championing Resiliency</strong>, you'll be the driving force behind how commercetools prepares for, responds to, and learns from operational incidents at scale. Our customers rely on us for mission-critical commerce infrastructure, including during their highest-stakes moments of the year, like Black Friday. You'll own the discipline of resiliency end-to-end: mature incident management, strong operational visibility, data-driven process improvement, and organization-wide readiness for peak-traffic events.</span></span></p> <ul> <li><strong>Standardize Incident Management:</strong> Build and champion intuitive, end-to-end processes for incident detection, response, communication, and postmortems across the company.</li> <li><strong>Enhance System Visibility:</strong> Develop clear, real-time metri