Principal Salesforce Administrator

Job Description

Principal Salesforce Administrator   

 

The Principal Salesforce Administrator is a senior, enterprise‑level role responsible for the stability, scalability, and strategic evolution of the Salesforce platform. This role goes beyond day‑to‑day administration and serves as a platform leader, governance partner, and technical mentor, ensuring Salesforce solutions align with enterprise standards, business priorities, and long‑term platform strategy. 

The ideal candidate brings deep Salesforce expertise, strong systems thinking, and the ability to influence across delivery teams, architects, product partners, and leadership. They are accountable for production stability, release readiness, security posture, and operational excellence across multiple Salesforce orgs and business domains.  

What You’ll Do 

Platform Ownership & Operations 

• Serve as a primary platform owner for Salesforce, accountable for production stability, reliability, and performance. 

• Lead advanced Salesforce administration activities including configuration, security model design, automation, data management, and environment strategy. 

• Proactively identify and remediate risks related to technical debt, scalability, performance, and security. 

• Partner with support, monitoring, and incident teams to meet SLAs and drive root‑cause resolution for production issues. 

Governance & Enterprise Standards 

• Actively participate in and support Salesforce Design Authority / governance forums, ensuring solutions align to enterprise architecture and platform standards. 

• Review and influence solution designs, enforcing best practices around configuration vs. customization, data integrity, and long‑term maintainability. 

• Define and evolve administrative standards, guardrails, and operating procedures across the Salesforce ecosystem. 

Release & Change Leadership 

• Play a key role in release management, environment readiness, and deployment coordination in partnership with Release Managers and DevOps teams. 

• Ensure admin‑owned changes are well‑designed, tested, documented, and production‑ready. 

• Support and mature DevOps, CI/CD, and backup/recovery processes as they relate to admin‑managed components. 

Technical Leadership & Mentorship 

• Serve as a technical leader and mentor for Salesforce Administrators and developers, raising overall platform maturity. 

• Lead knowledge‑sharing sessions, working groups, and admin community forums. 

• Provide hands‑on coaching to build admin capability across delivery teams and reduce single‑points‑of‑failure. 

Strategic & Cross‑Functional Partnership 

• Collaborate closely with Product Owners, Solution Architects, Developers, Data teams, and Business stakeholders to translate business needs into scalable platform solutions. 

• Support platform initiatives such as license optimization, app rationalization, new Salesforce feature adoption, and roadmap planning. 

• Evaluate new Salesforce capabilities and AppExchange solutions, providing recommendations grounded in enterprise impact and ROI. 

 

What You Bring 

• Extensive hands on