Principal Risk and Process Management Strategy

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Responsible for establishing an integrated framework for managing risk through the discipline of "Knowing your Processes". Primarily responsible for establishing standards and oversight for Process Leaders/Owners to truly know their processes, their risks, and the associated control environment. Develops requirements for executing Process Management within the Risk Management system-of-record. Promotes a process management mindset to support the effective management of risk. Partners with Change Management, Issue Management, Enterprise Risk Testing, and Corporate Risk Management (CRM) teams to ensure cross-functional alignment. Enables prioritization of process management activity across business units through a risk-based lens. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. Ensures Process Management integration with various risk assessments, including the integration with Risk Assessable Units (RAUs) 5%.

Execute communication and engagement strategy on the methods, tools, training and job aids to “Know your Processes” and to monitor risks and controls. Deliver communication and coaching necessary to assist stakeholders and customers in understanding and expectations of the program. Perform quality testing process of the GRC and other system functionalities for processes and risks that support Process Management program needs.  Develop and maintain adequate reporting to support Process Management program.  Empowers Process Management professionals to demonstrate the Discover Behaviors and advance the principles and practices of sound risk management.  Actively involved in the day-to-day operations of the program, provide support, answer questions to facilitate program adoption.  Deliver training on Risk Management roles and responsibilities for Process Leaders/Owners.

Responsibilities

• Ensures development and maintenance of Process Inventory across the enterprise, and the associated Process Taxonomy.

• Provide complete and accurate information for foundational required data inputs. Ensure complete and accurate risk and control information Ensure complete and accurate risk and control information. Coordinate proper facilitation to ensure RAU owner understands RCSA requirements in workshops.

• Ensures Process Management integration with various risk assessments, including the integration with Risk Assessable Units (RAUs).

• Develops methods, tools, training and job aids to “Know your Processes” and to monitor risks and controls.

• Interacts with senior executives, governance committees and regulatory agencies to provide (both orally and written) risk management reporting, analytics and findings in a complete and concise manner.

• Complete risk and control assessments and provide rationale information. Identify and document new issues relating to control gaps or less than effective controls.

• Empowers Process Management professionals to demonstrate the Discover Behaviors and advance the principles and practices of sound risk management.

• Performs all functional validation/business checkouts for system implementation. Participates in operational readiness activities for migration to new servicing platform.

• Works to develop and plan training events; ensures updates for new or changed processes are fitted into New Hire Training.

• Provides updates to senior management, including status reports.

Minimum Qualifications

At a minimum, here’s what we need from you:

• Bachelor's Degree in Business Administration and Management, Engineering, Statistics, or related field

• 4+ years of experience in Risk Management, Change Management, Continuous Improvement, Process Management, Engineering

• In lieu of a degree, 6+ years of experience in Risk Management, Continuous Improvement, Strategic Change Management, Training, Development, or related field

Preferred Qualifications

If we had our say, we’d also look for:

• Master’s Degree in Business Administration and Management, Engineering, Statistics, or related field

• 4+ years of experience in Consumer Finance, Engineering, or Consulting

• Lean Six Sigma and/or Agil