Principal Program Manager, Marketplace Commerce Capabilties

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

The New Offer Launch (NOL) team commercializes new sources of revenue at Workday, developing product and service offers, solutions enabled through partnerships, or expansion of our target markets. The NOL team partners across all Workday business functions to define the business strategy and then drive action to position new businesses to scale. As the volume and complexity of Workday’s product & offering portfolio grows, we are partnering with more key business and operations functions, including Product, Finance, Sales, Partners, Marketing, Customer Experience, and Business Technology (IT) team to make foundational improvements to our operations to accelerate speed to market and scale new business models.

About the Role

We are seeking an experienced and results-oriented Principal Program Manager to lead the enablement of commerce capabilities in our Marketplaces. This critical role will involve driving the strategy, execution, and optimization of programs that allow our customers to seamlessly discover, procure, and manage our SaaS solutions from Workday’s Marketplace. You will work cross-functionally with product, engineering, sales, marketing, finance, and operations teams to ensure successful marketplace listings, effective GTM strategies, and a smooth end-to-end customer purchasing experience.

Job Responsibilities:

• Develop and Execute Marketplace Commerce Strategy: Define and drive the roadmap for enabling and scaling commerce capabilities across various cloud marketplaces. This includes private offers, transactable listings, and subscription management.

• Cross-Functional Program Leadership: Lead and coordinate complex, cross-functional programs from initiation through to completion, ensuring alignment on goals, timelines, and deliverables across product, engineering, sales, marketing, legal, finance, and operations.

• Marketplace Integration and Operations: Oversee the technical and operational aspects of integrating our SaaS offerings with cloud marketplace platforms, including listing creation, offer setup, billing integration, and fulfillment processes.

• Go-To-Market (GTM) Enablement: Collaborate with Sales, Marketing and Revenue Operations to develop and implement GTM strategies for cloud marketplace channels. 

• Stakeholder Management & Communication: Serve as the primary point of contact for all cloud marketplace commerce initiatives. Effectively communicate program status, risks, and opportunities to stakeholders at all levels, including executive leadership.

• Performance Monitoring and Optimization: Define key performance indicators (KPIs) and establish reporting mechanisms to track the success of marketplace commerce programs. Analyze performance data to identify areas for improvement and optimize processes for efficiency and revenue growth.

• Risk Management and Compliance: Identify potential risks and challenges associated with cloud marketplace commerce; develop and implement mitigation strategies. Ensure compliance with all marke