Summary:

The Principal Product Quality Engineer is a senior technical quality leader responsible for defining and driving the quality strategy for ADT's Monitoring as a Service (MaaS) platform. This role owns end-to-end verification strategy for mission-critical workflows spanning cloud services, APIs, microservices, partner integrations, monitoring center operations, mobile applications, customer-facing products, and operational readiness processes. The ideal candidate combines deep hands-on quality engineering expertise, systems thinking, automation leadership, and cross-functional influence to ensure the monitoring platform is reliable, scalable, compliant, and ready for real-world operational use.

Duties and Responsibilities:

Principal-Level Quality Strategy & Technical Leadership

• Define the end-to-end product quality strategy for the monitoring platform, including quality objectives, verification standards, risk-based test coverage, and release readiness expectations.

• Serve as the senior technical authority for platform quality across distributed systems, APIs, cloud infrastructure, partner integrations, monitoring center workflows, and customer-facing experiences.

• Influence architecture, product, and engineering decisions by identifying quality risks early and translating them into actionable technical guidance.

• Establish scalable quality practices that are adopted across multiple engineering teams and product domains.

End-to-End Platform Verification

• Own quality validation across the complete monitoring platform lifecycle, including onboarding, account creation, event processing, escalation workflows, dispatch, deactivation, and operational handoffs.

• Develop comprehensive test strategies that validate customer journeys across services, APIs, data pipelines, mobile applications, web applications, and monitoring center workflows.

• Validate integrations with internal systems, monitoring platforms, third-party partners, and external service providers.

• Ensure platform capabilities meet business, operational, compliance, security, reliability, and scalability requirements.

Technical Specification & Test Architecture

• Author and review detailed technical test specifications, verification plans, risk assessments, and release readiness criteria for new platform capabilities.

• Translate product requirements, architecture designs, workflow diagrams, and operational requirements into comprehensive quality coverage.

• Identify functional, operational, reliability, performance, compliance, and edge-case scenarios before development is complete.

• Create reusable test design patterns, quality frameworks, and documentation standards that improve consistency across teams.

Automation Engineering & Quality Infrastructure

• Design, develop, and guide automated testing approaches for APIs, microservices, integrations, workflows, data pipelines, and user interfaces.

• Build and mature scalable automation frameworks supporting functional, integration, contract, end-to-end, regression, performance, resilience, and smoke testing.

• Develop reusable tools and utilities that increase testing efficiency, repeatability, observability, and coverage.

• Partner with DevOps and engineering teams to establish automated quality gates within CI/CD pipelines and deployment workflows.

Cross-Functional Leadership & Mentorship

• Collaborate closely with Engineering, Product Management, Architecture, Monitoring Operations, DevOps, Support, Security, Compliance, and external partners.

• Lead test readiness reviews, quality reviews, release risk assessments, and operational readiness discussions.

• Mentor engineers and quality practitioners on automation design, test strategy, system validation, and risk-based quality practices.

• Champion a culture where quality is built into the development lifecycle and validated continuously rather than inspected