Principal Product Manager, Payments

Want to help us, help others? We’re hiring!

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! GoFundMe is seeking our next Principal Product Manager who believes in the impact of GoFundMe and is passionate about our mission to help people help others. We are seeking a strategic and tenured Product Manager to focus on payments, supporting our broader product efforts to leverage 2-sided marketplace mechanics to build an ecosystem of financial support, expand our reach through new sources of help seekers and giving funds, and develop innovative financial and social tools for donors. The ideal candidate will have a strong background in product management and payments with a passion for creating user-centric experiences and driving platform growth.

Candidates considered for this role will be located in the San Francisco Bay Area.

The Job...

• Payments product strategy: Refine and execute on our multi year payments strategy to ensure our payments work simply and simply work, grow giving through innovative use cases, and bring more of our core payments capabilities in house
• Payments product development: Lead the end-to-end product lifecycle for payment solutions, from ideation and requirements gathering to launch and iteration
• Cross-functional leadership: Work closely Engineering, Design, and others in Product to set ambitious goals, focus on driving desired outcomes, and create impact in service of our customers, mission, and business
• Payments partnerships: Help build and maintain relationships with payment processors, financial institutions, and other external partners to enhance our payment capabilities

You…

• Proven expertise: You have a track record of shipping impactful payments product features and deep subject matter expertise. 8+ years of relevant product management experience
• Execution: You deliver. You have a good grip on the project related aspects of your product (time, quality, resources, and scope), you maximize your resources for impact, and you think about the long term needs and are able to balance those with short term gains and speed to market. 
• Craft: You are technical. You understand payments engineering and data in a way that allows you to direct, facilitate processes, and collaborate effectively and efficiently with key partners
• Team orientation: You mobilize others. You execute by enabling alignment, garnering support and unity, and executing through efficient collaborate across teams and business areas
• Customer empathy: You start with the customer first, understanding them, empathizing with their experience, and driving relentlessly to improve it

Why you’ll love it here...

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard a