Principal Product Manager

About CivicPlusAt CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. Your ImpactThe Principal Product Manager defines and drives product strategy, roadmap execution, and commercial outcomes for a major product area or portfolio serving local government clients. This role operates as the highest-level individual contributor in Product, accountable for revenue performance, market expansion, AI innovation, and scalable platform growth. You will partner cross-functionally to deliver secure, compliant, high-impact solutions while influencing portfolio direction and strengthening product management standards across the organization. What you'll do

• Own and articulate the multi-year product vision, strategy, and portfolio roadmap, aligning investments to company objectives, revenue targets, customer outcomes, and emerging market opportunities.
• Identify and incubate new market opportunities, adjacent offerings, and AI-enabled capabilities that expand total addressable market and create durable competitive advantage.
• Build, prioritize, and continuously refine a scalable roadmap informed by customer discovery, Voice of Customer insights, product analytics, revenue performance, and technical feasibility.
• Lead the end-to-end product lifecycle from discovery and business case development through delivery, launch, adoption, optimization, and retirement decisions.
• Translate complex customer, regulatory, and business requirements into clear product requirements, user stories, acceptance criteria, and prioritized backlogs.
• Partner with Engineering and Design to deliver secure, scalable, extensible solutions while making informed trade-offs across features, AI innovation, integrations, performance, and technical investments.
• Drive product-to-product integrations, partnerships, and platform capabilities that increase cross-sell, upsell, retention, and overall portfolio value.
• Ensure products meet applicable security, accessibility, data privacy, and regulatory standards required for local government clients.
• Own product revenue performance in partnership with Sales and Finance, contributing to pricing strategy, packaging, forecasting inputs, and pipeline acceleration efforts.
• Lead go-to-market strategy and execution in partnership with Product Marketing, Sales, and Customer Success, including positioning, enablement, launch planning, and post-launch performance optimization.
• Serve as a trusted product authority in customer engagements, executive briefings, marketing events, and sales cycles, providing expert guidance on product capabilities, roadmap direction, integrations, and AI strategy.
• Define and track key performance indicators including adoption, engagement, retention, ARR growth, margin impact, and customer satisfaction, using insights to drive continuous improvement.
• Jump into underperforming or strategically critical products to assess gaps, clarify strategy, realign roadmaps, and accelerate measurable outcomes.
• Pioneer AI-powered solutions that solve high-value customer problems and can be leveraged across the broader product portfolio.
• Mentor and coach other product managers, modeling strong discovery practices, data-driven prioritization, and executive-level communication.
• Contribute to and elevate product management standards, processes, tooling, and operating models across the organization.
• Communicate product strategy, risks, performance, and outcomes clearly and regularly to executive leadership and cross-functional stakeholders.
• Other duties as assigned by leadership.

What we're looking for

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field preferred, or equivalent work experience.
• 8+ years of progressive product management experience, preferably in SaaS or technology-driven environments.
• Demonstrated ownership of product strategy and measurable business outcomes across the full product lifecycle.
• Experience operating at portfolio level with responsibility for revenue impact, market expansion, or new product incubation.
• Experience in GovTech, enterprise SaaS, or complex, multi-stakeholder environments.
• Proven success leading AI-enabled product initiatives or emerging technology innovation.
• Experience partnering closely with Sales and participating directly in enterprise-level customer engagements.
• Deep technical fluency with the ability to understand system architecture, integrations, AP