Principal Product Manager

Are you a customer-obsessed, AI-First product builder who thrives in transforming Customer Experience processes in Enterprises? Are you ready to shift your career into high gear by leading high velocity product launches and driving hyper growth? If yes, let’s have a conversation.  

The Dynamics 365 Customer Experience Applications team is on a mission to transform the way our customers serve their customers using AI First Customer Service capabilities. Through our deep product and engineering engagements with customers and teams across Microsoft, we empower them with AI driven self-service, omnichannel (voice, digital), unified routing and service associate experiences. We work every day with Microsoft’s Customer Support organization as our Customer Zero, always validating our ideas with our most vocal and critical support engineers and leaders first. We Learn. Ship. Scale. Rinse. Repeat. Our culture of growth mindset and empowerment are central to who we are and how we innovate and work every day.  

As part of the Business and Industry Copilot (BIC) organization, our AI First Customer Service Applications are a high growth and critical market segment for Microsoft. Our team builds the applications and Copilots in D365 Customer Service and D365 Contact Center, Unified Routing, and Business intelligence for our customers to run their mission-critical contact centers securely, reliably and at scale. We define, build, and launch products that enable our customers to provide world class service experience to their customers.  We empower millions of Service representatives globally with contact center capabilities that use the latest in AI, Large Language Models and Contact center technologies for them to deliver effective, agile and delightful customer experiences. 

We are a team that loves big, transformative opportunities and as part of BIC we have consistently innovated and created new solutions to solve some of our most challenging problems.  We value diverse opinions and new, forward-thinking ideas. We have great customer empathy and delight in understanding our customers’ needs.  We use data and key Performance Indicator (KPIs) to guide, improve and grow the success of our products and our customers.  

We are looking for a world-class Principal Product Manager (PM) to join our team. Every day, our customers stake their business and reputation on cloud. You will join BIC’s mission to provide our customers with the world-class application services they need to succeed.  

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we