Principal Product Designer

Overview

As a Principal Product Designer at AvidXchange, you’ll play a key role in shaping the end-to-end customer service experiences for our customers, suppliers, and internal employees. With a strong foundation in Service Design and User-Centered Design methodologies, you’ll lead discovery, ideation, and design execution across multiple teams—translating complex problems into intuitive, efficient, and meaningful product and service experiences.

You’ll serve as a strategic design leader who connects customer insights with business goals, guiding others while continuously raising the quality of our design craft. This role is ideal for a design leader who is both visionary and hands-on—someone who thrives on collaboration, innovation, and creating scalable experiences that make a lasting impact.

What You’ll Do

• Lead end-to-end design processes from discovery and research through concept development, flows, wireframes, and high-fidelity prototypes.

• Partner with research, product, and service teams to understand user and business needs, identify opportunities, and define meaningful service experiences.

• Translate complex systems and customer insights into simple, elegant product and service solutions.

• Drive system thinking and service design across multiple products and platforms, maintaining a customer-first mindset.

• Facilitate service blueprinting, journey mapping, and story mapping workshops to visualize frontstage and backstage processes and align cross-functional teams.

• Design and test prototypes and mock-ups for new service concepts across digital and physical touchpoints, iterating based on user feedback.

• Collaborate closely with business stakeholders, product managers, developers, researchers, content designers, and other cross-functional partners.

• Clearly present design rationale, process, and outcomes to stakeholders and executives.

• Champion design cohesion by contributing to and guiding the application of our design system and experience strategy.

• Lead and mentor other designers, elevating design craft and advancing service design practices across the organization.

• Contribute to the growth of AvidXchange’s design culture—promoting collaboration, creativity, and continuous learning.

What We’re Looking For

• 10+ years of experience as a product designer, UX designer, or interaction designer, with a portfolio that demonstrates impactful, user-centered solutions.

• 5+ years leading large-scale design initiatives and mentoring other designers.

• 5+ years of experience planning, facilitating, and synthesizing workshops such as service blueprinting, journey mapping, or ideation sessions.

• Proven experience creating experience maps, user journeys, service blueprints, flows, and wireframes for complex systems.

• A track record of delivering high-quality digital products that demonstrate design excellence and measurable business results.

• Mastery of core design skills including interaction design, information architecture, and user interface design.

• Exceptional communication and storytelling skills to convey complex concepts clearly to diverse audiences.

• Demonstrated ability to evaluate the customer and business impact of design decisions.

• Bachelor’s degree (or equivalent experience) in Design, HCI, or a related field.

 

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recog