Principal Process Improvement (Payments)

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

What You’ll Do

• Responsible for establishing an integrated framework for managing risk through the discipline of "Knowing your Processes". Primarily responsible for establishing standards and oversight for Process Leaders/Owners to truly know their processes, their risks, and the associated control environment within the product development lifecycle. Develops requirements for executing Process Management within the Risk Management system-of-record. Promotes a process management mindset to support the effective management of risk. Partners with Change Management, Issue Management, Enterprise Risk Testing, and Corporate Risk Management (CRM) teams to ensure cross-functional alignment. Enables prioritization of process management activity across business units through a risk-based lens.
• Leads continuous improvement for standards and processes to ensure product lifecycle processes are value-added, efficient, compliant and effectively managing risk while aligning to enterprise-wide & Payment Services processes.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You’ll Do It

• Partners closely with key stakeholders across Product, PMO, Operations, and Technology to effectively manage governance frameworks and standard work throughout the product delivery lifecycle (includes Capabilities 360 (C360) framework and Global Products playbook).
• Connects regularly with cross-functional partners to understand process intersections, inefficiencies and improvement opportunities.
• Identifies and solves for knowledge and documentation gaps as it relates to the Payments Global Product delivery processes.
• Supports adherence to standards and processes through ongoing training, documentation and communication for impacted teams.
• Ensures development and maintenance of Process Inventory across the enterprise, and the associated Process Taxonomy
• Provide complete and accurate information for foundational required data inputs. Ensure complete and accurate risk and control information
• Ensure complete and accurate risk and control information. Coordinate proper facilitation to ensure RAU owner understands RCSA requirements in workshops
• Ensures Process Management integration with various risk assessments, including the integration with Risk Assessable Units (RAUs)
• Develops methods, tools, training and job aids to “Know your Processes” and to monitor risks and controls
• Interacts with senior executives, governance committees and regulatory agencies to provide (both orally and written) risk management reporting, analytics and findings in a complete and concise manner
• Complete risk and control assessments and provide rationale information. Identify and document new issues relating to control gaps or less than effective controls
• Empowers Process Management professionals to demonstrate the Discover Behaviors and advance the principles and practices of sound risk management

Qualifications You’ll Need

The Basics

• Bachelor’s Degree in Business Administration and Management, Engineering, Statistics, or related field
• 4+ years of experience in Risk Management, Change Management, Continuous Improvement, Process Management, Engineering
• In lieu of a degree, 6+ years of experience in Risk Management, Continuous Improvement, Strategic Change Management, Training, Development, or related field

Bonus Points If You Have

• Master’s Degree in Business Administration and Management, Engineering, Statistics, or related field
• 4+ years of experience in Consumer Finance, Engineering, or Consulting
• Lean Six Sigma and/or Agile and Scrum
• Payments experience, financial services experience or familiarity
• Excellent communication/collaboration skills
• Highly organized and detail-oriented
• Demonstrated ability to be self-motivated, solve problems, think stra