We anticipate the application window for this opening will close on - 10 Feb 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Careers That Change Lives
We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. We are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As a company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people in our teams.

Responsibilities may include the following and other duties may be assigned.

• Engages with business leaders to understand how strategies and data-driven changes can improve efficiencies and add value.  This position will collaborate closely with the Post-Market Complaint and Quality leaders within the company.
• Proficient in using SAP ECC (6.0) from a functional perspective, with a special emphasis on the following modules:  MM/PP, Service Notifications and SAP CRM.  Knowledge of the underlying SAP tables would be plus.
• Understanding of Quality procedures for customer complaint handling strongly recommended.  If the Quality procedures are related to the Medical Device industry would be a plus.
• Work with data sets to define use cases to improve products, processes and/or services. 
• Able to assist with test script development aligned with use case scenarios.
• Collaborates with Business Relationship Manager (BRM), business stakeholders and IT Product Owners / Managers to develop business requirements for product or system changes.
• Drives business agenda during solution delivery process.
• Functional Skills: Ability to analyze data and trends in order to develop recommendations to solve business problems.
• Additional Skills: Problem Solving, Detail Oriented, Cross-Functional Collaboration, Customer Service, Process Improvement, Communication.
• Technology: Understanding of systems, software and technological concepts, Familiarity with data analysis tools and data modeling methodologies.  Knowledge of IQVIA SmartSolve systems would be a plus.

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

Bachelors degree and 7 years of industry experience

OR

Advanced degree and 5+ years of industry experience

OR

12+ years of experience with a High School Diploma or equivalent

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$108,000.00 - $162,000.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).<