Principal Inbound Product Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

• Product strategy and vision – develop and articulate a clear product strategy for our AI products. Define and communicate the long-term vision, ensuring alignment with industry trends and customer needs
   
• Team leadership - Lead and inspire a high-performing product management team, fostering a culture of collaboration, innovation, and excellence. Provide mentorship and guidance to product managers, helping them develop their skills and contribute to the success of the products.
   
• Cross-functional collaboration - Collaborate with cross-functional teams, to ensure the successful development, launch, and support of products. Work closely with stakeholders to gather input and feedback, incorporating it into product strategy and roadmap decisions.
   
• Product Roadmap and Lifecycle Management - Develop and maintain a comprehensive product roadmap, outlining key features, enhancements, and releases. Manage the entire product lifecycle, from ideation to end-of-life, ensuring products meet needs and remain competitive.
  Market Analysis and Competitive Intelligence - Stay abreast of industry trends, market dynamics, and competitive landscape related to products. Conduct regular market analysis and gather intelligence to inform product strategy and positioning.
   
• Stakeholder engagement - Engage with stakeholders to understand their needs, pain points, and feedback related to products. Drive initiatives to enhance customer satisfaction and loyalty through product improvements and innovative solutions.
   
• Manage complex, multi-disciplinary projects from start to finish and help the teams achieve the intended outcomes  
  Develop plans and help the teams stay on track by monitoring and providing on-going visibility to product status (progress against key milestones, key decisions, dependencies, issues, risks, metrics, etc.) to all stakeholders 
   
• Anticipate and aggressively remove obstacles that slow down or prevent product teams from delivering on outcomes

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Qualifications

To be successful in this role you have:

• 15+ years of product management experience and/or equivalent experience in the IT Operations Management domain.
• Profound understanding and hands on experience with system, network and application management solutions.
• Deep familiarity with cloud-based solutions, IT Asset Management and CMDB market. 
• Understanding of various AI/ML technologies and their application to IT Operations management tools.
• The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
• Thinks strategically, fast-learning and communicates with impact.
• Bachelors/master’s in computer science (preferred).

JV19

For positions in New York City, we offer a base pay of $207,300 - $362,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual tota