Principal Engineer / Salesforce Architect (PSS -Public Sector Solutions)

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17000+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

Role - Salesforce Architect (PSS - Public Sector Solutions)
Location - Boston, MA (Remote with occasional travel for non-locals)    
Employment Type - Contract
Duration - 6 Months with possible extension

Job Overview: 

• Enterprise Architect – Salesforce (Public Sector) The Enterprise Architect (EA) with Salesforce Public Sector experience will lead the architectural design, governance, and strategic alignment of Salesforce solutions within a complex government or public sector enterprise environment. 
• This role ensures Salesforce platforms — such as Salesforce Public Sector Solutions (PSS), Experience Cloud, Service Cloud, and Omni Studio — are seamlessly integrated into the broader enterprise ecosystem, supporting scalability, compliance, security, and operational efficiency. 
• The EA acts as a trusted advisor, guiding both technical and business stakeholders in transforming legacy systems, modernizing service delivery, and achieving digital transformation objectives aligned with public sector mandates. 

Key Responsibilities:
Enterprise Architecture & Strategy 

• Develop and maintain the enterprise architecture blueprint and target state architecture for Salesforce-based solutions within the public sector landscape. 
• Align Salesforce solution architectures with organizational strategy, compliance frameworks, and enterprise standards (e.g., TOGAF, Zachman). 
• Define reference architectures, patterns, and roadmaps for CRM, case management, citizen engagement, and digital service delivery. 
• Evaluate emerging Salesforce technologies and recommend adoption strategies. 

Salesforce Solution Architecture 

• Design end-to-end Salesforce architectures leveraging Public Sector Solutions (PSS), Omni Studio, Experience Cloud, and Integration Middleware (MuleSoft, APIs, etc.). 
• Ensure architectures support multi-agency collaboration, data privacy, and government compliance (e.g., FedRAMP, CJIS, HIPAA). 
• Oversee the design and integration of Salesforce with ERP, document management, identity management, and analytics platforms. 
• Guide development teams on best practices, reusability, configuration vs. customization, and performance optimization. 

Governance and Standards 

• Establish and enforce architecture governance frameworks, ensuring adherence to enterprise standards, data models, and security policies. 
• Participate in Architecture Review Boards (ARBs) and provide approvals for major design decisions. 
• Define data governance, security, and access control models, ensuring compliance with public sector regulations. 
• Manage technical debt, version control, and change management within the Salesforce ecosystem. 

Stakeholder Engagement 

• Act as a bridge between business leaders, program managers, and technical teams, translating strategic objectives into technical solutions. 
• Collaborate with Salesforce COE, system integrators, and vendors to align project delivery with architectural vision. 
• Provide executive-level presentations and recommendations on architecture options, trade-offs, and value realization. 

Delivery Oversight 

• Support project delivery teams by reviewing design documents, user stories, and implementation plans. 
• Ensure projects meet scalability, interoperability, and performance benchmarks. 
• Contribute to RFP/RFI responses, solution evaluations, and vendor assessments. 

Required Qualifications 

• 10+ years of experience in enterprise architecture or solution architecture. 
• Minimum 2-3 years of hands-on experience with Salesforce ecosystem, including Public Sector Solutions (PSS), Omni Studio, Experience Cloud, and Service Cloud. 
• Proven experience in public sector implementations, including digital citizen services, permitting, licensing, case management, or benefits administration. 
• Strong understanding of enterprise integration patterns, API-led connectivity, and middleware (MuleSoft, Informatica, etc.). 
• Experience designing for data security, privacy,