Principal Engagement Partner

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

Anaplan is hiring a Principal Engagement Partner.  This is a business-critical position within our Customer Success organization tasked to lead our most strategic customer engagements to ensure successful outcomes with the Anaplan solution.  This position will work cross-functionally with our customers, partners, and internal Anaplan teams to coordinate, plan, and execute delivery engagements for new and existing Anaplan customers implementing our products.  Specifically, you will drive your own engagements, leading executive relationships, managing program/project governance and execution, ensuring alignment of defined customer outcomes, and coordinating implementation resources across partners and Anaplan teams. 

You’ll be someone who is not afraid to advise a customer, partner, or your team members, in the Supply Chain one day, then Finance or Sales the next – all under the guidance of implementation success aligned to customer outcomes.  We truly go across the entire business, so you’ll need to be flexible and assist in developing and executing a framework that spans across industry verticals, use cases, and all Anaplan products. 

As the overall engagement delivery leader, it means you need to take all your experience in project/program management, implementation delivery, and customer management and combine them to guide and lead the customer, and your team members (internal and partner), to each customer’s desired outcomes. It sometimes means you will need to leverage your experiences with successful outcomes and through challenges to help others learn and share techniques to drive customer value and measurable outcomes for our customer implementations. 

You will be required to support our key delivery KPIs in partnership with other team members within each of your engagements, to ensure consistent customer outcomes, maintain delivery quality, and meet our customer’s business objectives. Major KPIs include: 

• Implementation Health
• Customer Satisfaction
• Implementation TTV (time to value)
• NRR(Net Review Retention)

 Your Impact 

• Building executive relationships with your customers and partners (as applicable) to instill confidence and articulate value in the Anaplan solutions being implemented
• Working cross-functionally with members of the project team (internal and external), by taking sophisticated implementation issues and breaking them down into simple, manageable steps or milestones to increase TTV
• Mastery and execution of “The Anaplan Way” implementation methodology to ensure powerful, yet easy-to-use models are built within agreed timelines and that the approach reflects the product strategy and direction of innovation (i.e., Apps, add-on products, etc.)
• Using your spirit and tenacity to drive excellence throughout the entire customer lifecycle; ensuring timely, on-budget deliveries and often assisting with enablement and expansion efforts post-live.
• Consolidating and curating implementation delivery best practices, insights, and advice to the entire team of engagement delivery directors.
• Oversight, management, and reporting upon all active customer implementations, with active resolution of all customer issues promptly and effectively. 
• Establish relationships with, and enable, key partners to help them improve in the engagement delivery acumen and best practices
• Maintain weekly, bi-weekly, and monthly cadence calls