Principal Designer - Workshop

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. 

Job Description Summary:

The customer is at the center of everything we do at PayPal. As a leader in financial technologies, PayPal teams are cross-functional and inspired by the goal of improving the financial wellbeing of people and businesses around the world. As a Principal Designer within the Global Design team, you have an unwavering commitment to user-centered design. This passion translates into flawless execution, leveraging a deep understanding of design patterns to build trust and security within our financial products. You will cultivate a visually sophisticated brand experience that resonates with our target audience, all while influencing stakeholders to champion your design vision.

Job Description:

The customer is at the center of everything we do at PayPal. As a leader in financial technologies, PayPal teams are cross-functional and inspired by the goal of improving the financial wellbeing of people and businesses around the world.  As a Principal Designer within the Global Design team, you have an unwavering commitment to user-centered design. This passion translates into flawless execution, leveraging a deep understanding of design patterns to build trust and security within our financial products. You will cultivate a visually sophisticated brand experience that resonates with our target audience, all while influencing stakeholders to champion your design vision.  

 

The Workshop team is the advanced product design team within PayPal and will focus on conceptualizing, prototyping, and testing next-generation experiences. The team operates with a mid-term vision, balancing groundbreaking innovation and feasibility, desirability, and viability for commercialization and adoption. We are a think/make environment, driven to answer the why and how customers experience products and services. We use design and prototyping to guide early product development, bring greater clarity to engineering goals, and develop an experience-grounded point of view. 

Expect an immersive, fast-paced environment, overseeing multiple projects, while flexing your skills as an effective communicator — especially when it comes to relaying creative concepts to our design teams and company stakeholders.  

Responsibilities 

• Design leadership - drive best practices in process and methodology and deliver against business and customer needs  

• Guide UX efforts across teams, including strategy, planning, working with cross-functional partners to remove blockers and presenting effectively to senior staff and stakeholders  

• Leverage and extend the use of design system, style guides, patterns and assets in the creation of UX deliverables  

• Contribute to the wider UX community, mentoring others, leveraging your strengths to help others grow  

• Ensure that all the organization’s output/visuals are consistent with the overall brand and strategic commitments. 

• Apply a customer-focused, iterative design process. 

• Make design decisions based on research and insights, as well as advocate for continuous learning and inclusive design best practices. 

• Collaborate with other cross-functional Design team members (Research, Content Design, UX Operations, Branding) and Business and Engineering stakeholders. 

Requirements 

• 10 to 12+ years in UX role, bachelor’s and/or master’s degree in the study of user experience, design, research or related fields or equivalent professional experience 

• Thorough command of the UX lifecycle with deep, direct experience in all skill areas and tools, including facilitation of workshops or other collaboration techniques to drive momentum and credibility within the organization 

• Complete UX skillset, to deliver excellence across products and platforms, mobile apps, financial services expertise an advantage  

• Experience leading delivery, through feedback, design critique, presentation to program sponsors, planning and coordinating with partners where needed   

• Familiarity and experience with standard design and prototyping tools, such as Figma, Framer, and Miro  

• High degree of craft, taste, and product intuition, with a keen eye towards future trends, emerging technology, and shifting customer expectations 

• Experience managing multiple projects and working through ambiguity. 

• Ability to work cross-team and synthesize feedback from multiple teams/owners. 

• Excellent written and verbal communication skills. Strong organizational skills and