Principal Business Systems Analyst -CMDB

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Date: Apr 5, 2024

Location: Bethpage, NY, US

Company: PSEG

Requisition: 78051

PSEG Company: PSEG Long Island    

Salary Range: $ 101,600 - $ 160,900 

Incentive: PIP 15%   

Work Location Category: Remote Local  

 

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

This position is a direct report to the Technology Group Product Manager. The IT CMDB Analyst is responsible for administering and executing the configuration management process and ensuring CMDB data integrity. This role works closely with the IT Service Now System Admin and all process owners within IT.

Job Responsibilities

•    Participation in defining requirements, processes and procedures for IT configuration management methodology.
•    Supports the organization in the development of CMDB policy, processes and knowledge base.
•    Works with technology asset owners to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships.
•    Conducts CMDB audits and reconciliation.
•    Maintains CIs to ensure CMDB accuracy and completeness.
•    Support and administer tools for configuration and asset management, asset discovery, and additional applications or modules as assigned.
•    Responsible to work with business stakeholders to successfully manage and maintain the data integrity and completeness of the IT asset inventory.
•    Works with other ITSM processes to understand new requirements and identify how Configuration management can support.
•    Identifies opportunities for process enhancements and efficiency gains.
•    Participation in ongoing improvement initiatives to automate and achieve operational excellence.
•    Implement best practices to support inter-related configuration items about IT infrastructure, applications, and services to ensure data completeness and accuracy.
•    Provide reporting as need to support ITAM Governance activities.
•    Own functional specifications and serve as a functional expert with a deep understanding of business needs on product capabilities by defining business requirements, performing quality assurance & define reporting and alerting requirements.  Own and develop day to day relationship with partners, working with them to optimize and enhance integration as well as establish a deep understanding of our customers’ business and functional needs. Provide product expertise in regards to functional needs and processes  
•    Align and support with strategic direction of broader IT organization. Contribute to the strategic vision/plans and identify product enhancements that improve customer experience and simplify current landscape
•    Facilitate and coordinate external benchmarking/best practice efforts and relationships with other business organizations
•    Provide specific contributions as directed by Product Leader

Job Specific Qualifications

Required:
•    Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Math or related field with 6-10 years relevant experience within the information technology field.  
•    Must possess demonstrated leadership skills
•    Ability to work independently on technical issues.  Utilize a broad knowledge of business analysis, acquired through progressive experience.
•    8+ years business analysis experience with proven experience supporting multiple, large sized, complex projects by docume