Principal Business Relationship Manager/Ops

POSITION SUMMARY

The Business Relationship Management function has the mandate to establish and maintaining a relationship between Operations and the business. The Principal Business Relationship Manager (BRM) is responsible for understanding the business, assisting in the prioritization of projects, ensuring that projects align with support of the overall business strategy. The BRM is a liaison between Operations and the business units, and a trusted advisor to the business units.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

Job Function & Responsibilities(s)

•    Strategic Business Initiative Development: Organizing meetings with Operations team to identify key areas of focus and potential initiatives. Through these sessions, partner with ED to evaluate the feasibility, impact, and alignment with the organization's goals for each proposed initiative.

•    Prioritization: Employ various prioritization techniques such as the Eisenhower Matrix, Cost-Benefit Analysis, or SWOT analysis to rank initiatives based on factors like urgency, importance, resource availability, and potential return on investment.

•    Staff Directives and Deliverables: Liaise with the ED’s staff to communicate directives clearly and ensure that deliverables are met within specified timelines. Regular check-ins and progress updates will be essential to keep projects on track and address any issues that may arise.

•    Portfolio Management: Establish clear criteria for project monitoring, implement project management tools to track progress, and regularly review the portfolio to reallocate resources as needed.

•    Guidance to Leadership: Collaborate with Operations Leadership to identify opportunities for improving team efficiency. This could involve conducting performance assessments, providing training and development opportunities, streamlining processes, or implementing new technologies to automate repetitive tasks.

•    Facilitating Effective Meetings: Take a proactive role in planning meetings, setting agendas, and ensuring that key stakeholders are prepared and engaged. By fostering an environment of collaboration and accountability, maximize the impact of each meeting and achieve meaningful outcomes.

•    Establishing KPIs for Team Performance: Work closely with leadership to identify relevant KPIs aligned with business objectives. These could include metrics such as productivity, quality of work, customer satisfaction, and employee engagement. Regularly review and adjust these KPIs as needed to ensure they remain meaningful and reflective of the team's performance.

•    Hands-On Support and Progress Monitoring: Provide hands-on support to teams in executing their initiatives. This includes offering guidance, removing obstacles, and monitoring progress closely to ensure that goals are being met within established timelines and quality standards.

•    Representing the Executive: Act as a representative for the ED to address inquiries from internal stakeholders, external vendors/providers, and members. This involves having a thorough understanding of the organizational priorities, policies, and preferences, and effectively communicating the decisions and directives.

•    Driving Strategic Business Initiatives: Take ownership of strategic initiatives from conception to completion. This entails conducting thorough research, developing implementation plans, securing necessary resources, and coordinating efforts across departments to ensure successful execution.

•    Identifying and Addressing Core Issues: Conduct a comprehensive analysis of business processes to identify inefficiencies, bottlenecks, and areas for improvement. Work with relevant stakeholders to implement solutions that streamline operations, improve productivity, and enhance overall performance.

•    Presenting Company Operations Analysis: Prepare detailed analyses of company operations, including performance trends, financial metrics, and operational efficiency. Present these analyses to senior leadership in clear and concise reports, highlighting key insights and recommendations for improvement.

•    Evaluating Risk Factors: Evaluate risk factors associated with critical business decisions, such as regulatory changes. Develop risk mitigation strategies and contingency plans to minimize potential negative impacts on the business.

•    Overseeing Special Projects and Initiatives: Provide skillful oversight of special projects and initiatives, ensuring that objectives are clearly defined, resources are allocated appropriately, and progress is