Principal Business Intelligence

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary 

The Principal PM - Product Data plays a pivotal role in product development and growth strategies for the Application Delivery and Security Platform. Equipped with and hungry for more product data across the entire F5 product portfolio, , the PM builds data assets & visibility into core insights as a primary tool to execute and track growth strategies, improve comprehensive customer experience and drive organizational alignment & accountability. This position requires an in-depth understanding of the cross-functional coordination required in a SaaS-led business to improve visibility into product adoption across the F5 portfolio to make the ownership experience of F5’s products Ridiculously Easy for Enterprise customers. 

Primary Responsibilities 

Product Data:  

• Define the vision and strategy for the XC SaaS Product Data, TMOS/SPK/CNF/F5OS/BNK and how that data will be leveraged across functions to achieve unified goals. 

• Oversee the product lifecycle of SaaS Product Data enhancements, from concept to delivery. 

• Monitor data health, user experience, and address challenges related to access, usability, data visualization & ad hoc analysis. 

• Aggregate data sources from across many sources to various lenses of our product performance, customers, tenants, products to inform new actions across the organization. 

• Create product performance dashboards for cross-functional consumption in CS, Services, Sales using tools like Grafana and Tableau. 

• Ensure accountability for PMs to own data outcomes and enablement of PMs to use data-backed findings during business reviews and QBRs. 

Market Analysis: 

• Identify SaaS native metrics used to drive growth across peers 

• Incorporate market analysis of SaaS native metrics to improve F5 Distributed Cloud cross-functional execution. 

Customer Engagement & Feedback: 

• Engage with cross-functional stakeholders to understand their business goals, constraints, and requirements. 

• Prioritize feature enhancements based on customer feedback and business value. 

Team Collaboration: 

• Lead technical and non-technical stakeholders in data visibility projects, including gathering requirements, driving buy-in and common utilization of end data products. 

• Collaborate with stakeholders to make informed decisions on product backlog prioritization. 

• Foster strong relationships with PMs, engineering, TS, sales, marketing, and customer support teams. 

• Work with technical teams to ensure seamless data product rollouts & enablement.