Principal Architect, Global Cloud Operations (SRE/DevOps)

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Who is the Principal Architect for Global Cloud Operations?

The Principal Architect, Global Cloud Operations is a highly visible and critical technical leader with the responsibility of defining the operational strategies that ServiceNow employs in order to provide high levels of services to our customers.  You will be a key contributor defining and establishing an Operational standards portfolio. You will engage across the business with Architects and Engineering teams to ensure the standards defined are implemented and maintained across ServiceNow’s existing and future Portfolio. 

We need technical leaders with experience designing large scale operational frameworks and are well-versed in productization strategies in scaling architectures for ServiceNow’s planet-scale challenges. 

What do you get to do in this role?

• Provide strategic architecture leadership by building Global Cloud Operations (GCO) architectural standards for Observability, Monitoring, Supportability, Process, tools and Automations.
• Lead the review of proposed new functionality, tools and services for architectural consistency and adherence to GCO Architectural Standards.
• Provide senior operational and technical leadership at appropriate architectural meetings and boards to ensure operational requirements are met and form part of design and architectural designs across the business.  This is a role that requires rigor in principles of high-quality operational service design with the real-world experience to navigate practical implementation tradeoffs.

Provide oversight of operational implementation teams (Guilds, OST teams etc) to ensure appropriate architectural standards are implemented during build phases. Ensure feedback from those teams are incorporated into future standards.

Qualifications

To be successful in this role you have:

• 10+ years of experience leading and architecting large-scale, commercial applications and platforms, managing commercial technology portfolios, and hands-on experience in architecture and engineering.
• Experience defining and optimizing technology process design with an extreme focus on productization and building scalable and highly available operational environments.
• Deep experience in the creation and ongoing improvement of operational standards, ability to drive future reuse, and logical consistency of the customer experience.
• 10+ years of experience in commercial software engineering, distributed systems architecture, infrastructure, HW platforms, databases, web, and application servers
• Experience building strong cross functional relationships that foster deep engagements
• Ability to represent and promote complex business or technical concepts both internally and externally.
• Bachelor's/Master’s degree in Computer Science, related technical field, or equivalent practical experience

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals with a strong aptitude will have an opportunity to grow their professional careers through working with some of the mos