Primary Technical Control Facility Lead

Overview

DecisionPoint Corporation is seeking a Primary Technical Control Facility Lead to join our team on the upcoming Enterprise DISA JSP ETM Services 2.0 program.

 

This position is onsite in the Washington, DC area. 

Duties & Responsibilities

• Oversee 24x7x365 circuit restoration and fault isolation, ensuring adherence to DISA and JSP standards.

• Manage circuit engineering, testing, and quality control processes to maintain operational integrity for secure and non-secure circuits across the Pentagon, Mark Center, and other associated locations.

• Designate and oversee node site coordinators to support DISA's worldwide missions, monitoring the ASI inbox for updates and coordinating actions with the ASI team.

• Facilitate Site Concurrence Letter processes and manage DISA node resources in Technical Control Facilities (TCFs), including SPOP and NPOP.

• Supervise the PPTCF CAB, ensuring that all trouble tickets are received, logged, tracked, and resolved efficiently.

• Manage the Tiers I and II support for 24x7x365 service desk functions, tracking approximately 1400 trouble calls per month and providing hourly status updates for critical outages.

• Ensure trouble tickets are resolved according to JSP guidelines, documenting resolution steps and customer confirmation.

• Maintain COMSEC integrity at a Top-Secret SCI level, oversee COMSEC inventories, keying material management, and destruction in compliance with DoD and local SOPs.

• Manage physical security for Type-1 encryption devices and maintain two-person integrity during COMSEC material handling.

• Monitor and maintain TCF equipment, including circuits, cable plants, and power systems, using tools like NetMS and ScienceLogic.

• Conduct trend analysis for performance and outage management, compiling monthly reports on circuit reliability and availability.

• Coordinate circuit activations and provisioning for DODIN and non-DODIN circuits, including VIP and emergency activations.

• Maintain circuit history folders, Circuit Layout Records (CLRs), and all test and acceptance records as required by DISA standards.

• Execute Initial T&A and periodic quality control tests on all trunks, links, and circuits, updating circuit documentation in the event of any changes

•  Establish and oversee a Tech Control training program for personnel, ensuring proficiency in troubleshooting, circuit maintenance, and fault isolation.

• Maintain a Tech Control lab environment to simulate real-world TCF scenarios, testing new equipment and configurations prior to deployment.

• Manage the installation, maintenance, and rekeying of TACLANE encryption devices, ensuring all devices are compliant with JSP security protocols.

• Conduct routine crypto changeovers and coordinate annual key refreshes, ensuring encryption keys are managed and replaced without service disruption.

• Produce regular reports on trouble tickets, master station logs, circuit provisioning, training status, and circuit trend analysis for the COR and ACOR.

• Ensure that all activities within the PPTCF and associated facilities meet DISA standards, JSP guidelines, and DoD security requirements.

Qualifications

• Active TS/SCI clearance required. 
• Bachelor’s in IT-related field with a minimum of 5 years experience with managing and operating cryptographic facilities.

• Demonstrate knowledge in maintaining the operational status of a Tech Control facility

• Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits.

• Demonstrated successful working knowledge and supervision of tech control employees in efforts similar in size and scope as referenced under this Call Order.

• Demonstrated ability for oral and written communication with the highest levels of management

• Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9.

• Ability to provide technical directions and supervision, in coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities.
• Knowledge of industry accepted standards and best practices related to Information Management Operations and with ITSM best practices.
• Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services

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• EEO and Affirmative Action Policy: DecisionPoin