Preventive Maintenance Dispatcher - Air Compressor

Main Duties & Responsibilities

Primary Job RoleConducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears and enforces wearing proper personal protective equipment.

 

Utilizes PM Due Report, EMT, DBS and other relevant systems to assign work to the PM Technicians. Assists the PM Technicians and customers, as necessary, to determine optimal scheduling for the customer and equipment.

 

Stays up-to-date on work status of PM Technicians and makes necessary adjustments to achieve the goal of completing all PM Services within the scheduled interval and in the most efficient time.

 

Handles call in service from external and internal customers with professionalism and sense of urgency. Follows up with customers as PM Services are completed by providing accurate and timeline PM Checklists.

 

Use various Dealer Business System (DBS) menus to manage Preventative Maintenance operations and work orders. Supports PM Technicians and conducts activities to ensure the successful and accurate management of the end-to-end work order process.

 

Ensures the appearance, maintenance and the condition of technicians, equipment, tooling, and trucks is kept at the highest level per company guidelines. Assures vehicle and tooling inspections/maintenance are completed and accurate. Schedules and conducts Safety Meetings on relevant

topics, keeps attendee list documented and saved.

 

Actively leads the development of Preventative Maintenance Technician through frequent coaching and formal performance reviews. Supports the selection and hiring of PM technicians and trainees.

 

Performs other duties as assigned.

 

Essential Job CompetenciesSafety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

 

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

 

Fostering Teamwork: Listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Is open with other team members about his/her concerns. Works for solutions that all team members can support.

 

Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

 

Negotiating: Seeks to understand others' interests. Knows when to be gentle and when to be assertive, and acts accordingly. Questions and counters others' proposals without damaging relationships. Explains positions to gain acceptance. Works from facts and a strong knowledge base. Seeks common interests and win/win solutions or mutually agreeable trade-offs.

 

Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.

 

Resource Management: Manages resources through effective schedules and budgets for people, projects, equipment, and supplies. Plans so that the right resources are assigned to the right tasks. Assigns and manages assets in a manner that supports an organization's strategic goals. Effectively and efficiently allocates all human, financial, and material resources to meet business objectives.

 

Confidence and Drive: Confident in one's own ideas and capability to be successful; willingness to take an independent position in the face of opposition. Approaches challenging tasks with a "can-do" attitude. Driven to see projects and tasks through to successful completion, is not swayed by resistance and focuses on achievement of the initiative.

 

Self-Aware: Conscious of one's own feelings, character and personality and the implications for how your behavior impacts others. Understands personal goals, strengths, weaknesses and motivating forces in one's life. Has an awareness of one's most important personal beliefs and values. Accepts personal weaknesses and works to improve these areas.

 

Stress Managemen