Presales Solutions Architect (US - Remote)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

This position will be part of the Software Enterprise Presale team. The Presales Solutions Architect is the technical integration expert responsible for defining and designing customer-driven, world-class, leading-edge, end-to-end solutions across Motorola’s expansive public safety product portfolio that includes Next Generation 9-1-1 Call Processing and Call Routing, Computer Aided-Dispatch and Records Management, Digital Evidence Management, Intelligence-Led Public Safety, Real-Time Video and Data Analytics, Community Engagement Applications, and Land Mobile Radio.

The Presales Solutions Architect will collaborate with the Sales, Engineering, and Product Teams to support the development of customer proposals nationwide, primarily focused on owning the technical architecture and strategy, interface design, engineering diagrams, equipment lists, solution acceptance test plans, risk mitigation and engineering labor models.

Job Description

The Presales Solutions Architect will be responsible, but not limited to the following:

• You will be the technical lead that supports the sales life-cycle from qualification through contract and participates in customer meetings, proposal development, negotiations and transition to the implementation team

• You will engage with the key stakeholders to understand the PremierOne CAD/RMS and CommandCentral product portfolio and upcoming feature enhancements

• You will work with customers and our sales teams to understand our customer’s needs

• You will craft end-to-end solutions comprised of the product portfolio and 3rd party elements and own the technical and interface designs

• You will be responsible for identifying, mitigating, and documenting technical solution risks, capturing technical solution costs, and creating solution documentation that meets customer, contract and deployment requirements

• You will develop a consistent approach to RFPs, proposals, and quoting, which includes creating desired, consistent, and accurate documentation and drawings

• This is a customer facing position that relies on solid presentation skills, experience with a wide variety of audiences and a deep knowledge of various public safety agencies. Working with both customer and internal teams requires excellent interpersonal skills, leadership qualities, communication skills, and a collaborative attitude. 

The ideal candidate has the following skills and capabilities:

• Seeking 4+ years of experience in on of the following: Technical Sales, Engineering, Solution Architecture, Systems Integration or related field

• Bachelors Degree is recommended. Seeking emphasis in Electrical, Computer Engineering, Computer Networking, or Computer Science is preferred

• Strong knowledge of cloud applications and architecture, including migrations from on-prem to SaaS (preferably in a highly regulated industry)

• Strong general knowledge of IP networking architecture, protocols and security is highly desirable

• Technical understanding of the solution infrastructure. Possesses working knowledge of common interfaces for any of the following: Computer Aided Dispatch, 911 Call Handling, Records Management Systems, Digital Evidence Management, Real Time Crime Center and Analytics.

• Positive attitude with a can-do mentality that enables you to be creative, resourceful and deliver results

• Strong written and oral communications skills with the ability to present complex topics to technical and non-technical audiences - both internally and externally

• Ability to build strong relationships with internal and external stakeholders

• Travel could be more than 25%

• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Mot