Premio: Technical Support (Evening)

• Answering daily users’ questions via live chat on https://Premio.io apps and plugins
• Providing timely and accurate customer service.
• Talking customers through a series of actions to solve problems.
• Following up with clients to ensure problems are resolved.
• Assisting customers to get better results.
• Updating tutorials and guides.
• Collecting and presenting accurate user feedback to the development team.
• Influence development priorities and future roadmap.

Requirements

• Prior experience as a technical customer support or a similar role.
• Good knowledge of HTML and CSS
• Good knowledge of Wordpress, Wix and / or Shopify
• Excellent communication skills.
• Basic knowledge of Google analytics.
• Fluent in written and spoken English
• Good time management skills.
• Attention to detail and good problem solving skills.

Benefits

• Join a fast-paced, Bootstrapped, and profitable product-based company!
• Work directly with the founders and take ownership of your responsibilities!
• Remote work, friendly environment, impacting users across 150+ countries.
  
  You’ll enjoy these benefits;
• Professional growth and remote collaboration with a global team.
• Performance bonuses.
• Annual paid leaves.
• Experience work-life balance.