Pre/Post Field Manager

Pre/Post Field Manager

Location: 

Remote 

Top Secret 

Responsibilities: 

• Perform review and control activities to promote the highest standards for quality in reports of investigation (ROI) delivered to our customers.  

• Ensure all team members assigned cases are scoped within required timeframes. 

• Lead and manage a team of Case Analysts.  Monitor the workload of each team member to ensure they are properly managing their cases. 

• Moniter suspense dates. If they have passed, reach out make sure the Reviewers are reaching out for updates.  

• Coordinate with the Case Assigners on identifying leads that need to be assigned. Reach out to the Assigner and ask for help. Communication is key. 

• Ensure team members are utilizing the All-In list to help manage their workload. 

• Have regular communication with the Pre/Post Field Team to ensure everyone understands the programs goals and expectations.    

• Solicit suggestions from team on how to improve processes and efficiencies. 

• Compile and submit weekly and monthly customer reports.  These include, but not limited to, Invoices, overdue cases, TESI report, Waiver report, and statistical report. 

Minimum Requirements: 

• Six (6) or more years of experience in the personnel security investigations or background investigations field and demonstrate general knowledge of background investigations policies and procedures.

• At least 5 years of experience writing ROI's for the DHS customer.

• Strong sense of customer service, teamwork attitude, and impeccable work ethic, including a “can-do” attitude

• Deep sense of mission and commitment in support of national security

• Ability to be flexible with investigator communications

• Strong skills in MS Office (Excel, MS Word) and Adobe

• Self-starter with the ability to work independently, and with great attention to detail

About Xcelerate Solutions:  

Founded in 2009 and headquartered in McLean, VA, Xcelerate Solutions (www.xceleratesolutions.com) is one of America's fastest-growing companies. Xcelerate’s culture is defined by our diversified workforce of dynamic and versatile professionals, supported with growth and development opportunities that contribute to individual and company growth. This strong commitment to our employees has been recognized by our inclusion on the Washington Business Journal’s “50 Best Places to Work” list as well as being a “Great Place to Work” certified company with a 4.6 star, and a 99% CEO approval Glassdoor rating. Come find out why Xcelerate Solutions is one of the DC Metro top employers!  

Xcelerate Solutions is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, age, equal pay, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or expression of another protected characteristic. As part of this commitment to the full inclusion of all qualified individuals, Xcelerate provides reasonable accommodations if needed because of an applicant's or an employee's disability.  

Pay Tr