Pre-Analytical Lab Supervisor- MCED Tuesday-Friday 2pm-12:30am

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Position Overview

The Supervisor, Pre-Analytical Laboratory is responsible for supervision of team members and daily operations of the Pre-Analytical (Accessioning) department including, but not limited to, specimen box receipt process, test order processing, sample processing, material return and management of associated documents and records. They serve as a liaison between Accessioning and various functional groups including, but not limited to Histology, Customer Service, Analytical Laboratory, Process and Service Engineering, Information Technology, Human Resources, Quality, Supply Chain Management and Workplace Services groups to report and address immediate issues or concerns. They are also responsible for coordinating or leading the laboratory workflow and scheduling, troubleshooting high complexity technical and non-technical problems, building an effective team, managing projects and deliverables. Finally, they will participate in the development and administration of policies and procedures, contribute to contours process improvement to ensure consistent, high-quality process and best practices, and will support and participate in internal and external audits and quality management activity to ensure compliance with quality standards and regulatory requirements.

Essential Duties

include but are not limited to the following:

• Manage the daily operations of the pre-analytical laboratory department and ensure that all activities within department are performed and documented according to the established policies and procedures and aligned with the corporate goals.
• Perform bench work 20-30% of the time, for example sample receipt, order entry and specimen preparation, sample collection, and other lab activities as directed by Laboratory Manager.
• Follow and assess established Health and Safety procedures. Adhere and perform risk assessments. As well as understand, train, and enforce safety regulations.
• Maintain strong knowledge of HIPAA regulations.
• Meet at least monthly with direct reports. Provide coaching and constructive feedback, and career development discussions.
• Write and deliver quarterly/year end feedback and build a positive team environment.
• Provide evaluation of new process improvements and make appropriate recommendations based on through evaluation of operational, quality and efficiency impact.
• Coordinate staff training in partnership with dedicated trainers.
• Coordinate and/or monitor laboratory workflow to maintain accountability for staff productivity and other quality measures.
• Maintain operations by monitoring staff workload, adjusting schedules as needed, monitors, and maintains productivity standards and identifies opportunity for efficiency gain and quality improvements.
• Participate in the development, refinement and implementation of documents that affect the department.
• Establish, review, and implement training plans and checklists to ensure compliance to corporate policies and procedures. 
• Troubleshoot sample, system and process issues raised by staff, customers, or others.
• Collaborate with IT, Engineers, and other cross-functional team to identify and resolve on-going process or system issues.  Support corporate or customer-experience improvement projects by providing ideas, business requirements or end-user feedback as assigned, by supporting troubleshooting, end-user testing or task execution, as assigned.
• Collaborate closely within Lab Operations, Quality and Customer Service to improve process efficiency and ensure that each specimen is properly processed to sustain operations and maximize resource utilization.
• Represent the Accessioning department in cross-functional teams, as assigned.
• Participate and manage the interview, selection, hiring and on-boarding of new staff.
• Responsible for coaching, mentoring, disciplining, and training of department personnel, conducting 1:1’s and fostering an environment of open communication, partnering with staff to create and execute personal development plans.
• Provide timely feedback to staff, manage staff performance, write, and deliver annual staff performance reviews.
• Communicate goals clearly to employees to ensure understanding and success in achieving them.
• Motivate and inspire employees to do their best work through coaching.
• Maintain morale and support employee engagement initiatives.
• Communicate timely