Practice Operations Coordinator (CNPA)
Children's National HospitalAbout the role
Description
In collaboration with the Practice Operations Manager and other members of the management team, provide administrative and business leadership support and coordination for Children's Pediatricians and Associates. The Clinical Operations Coordinator will be responsible to coordinate clinic operations to include scheduling, clinic flow and charge capture. Assist in the training, mentor, and develop of staff or work completely independently within the clinic setting. Emphasis is placed on customer service, patient satisfaction, staff development, quality assurance and fiscal goals. Will be responsible for assisting in the maintenance of a productive and professional environment, to promote excellent internal and external customer relations and to coordinate the assignment of tasks to the support staff.Qualifications
Minimum Education
Bachelor's Degree or equivalent experience required (Required)
Minimum Work Experience
5 years experience in a medical/business office setting, one year of which must be supervisory experience (Required)
Required Skills/Knowledge
Excellent customer service skills required. Strong organizational and interpersonal and written communication skills required. Must have ability to prioritize and manage multiple responsibilities. Must be able to work independently on assigned tasks and follow through to completion. Good supervisory skills required. Ability to provide support projects and follow through on details is essential. Excellent consumer relations skills is required. Should have knowledge of physician billing practices, insurance eligibility and verification, scheduling and clinical workflow, including referral, lab, and chart management. Proficient with Microsoft Word, Excel and Power Point.
Functional Accountabilities
Revenue Enhancement
- Monitor volume of clinic visits, wait times, no show rates, denials, patient service charges and clinic cancellations; report metrics monthly and identify opportunities for both operational and process improvement.
- Proactively work with payers to improve patient engagement and compliance of EPSDT services.
- Identify operational issues and opportunities for improving practice performance in collaboration with practice leadership and CP&A support teams.
- Work with providers and Practice Manager to identify and respond to problems timely, upon guidance of practice leaders.
- Ensure policy and procedures for CNHS and CP&A are being followed.
Administrative
- Participate in the implementation and evaluation of services, programs, projects and performance standards to achieve departmental and practice goals.
- Provide daily support of staff activities with regard to workload requirements and available resources.
- Provide troubleshooting, problem-solving and backlog reduction expertise to staff.
- Monitor appointment and registration quality, report problems and recommend solutions to ensure standards are met.
- Monitor clinic flow, support the implementation of performance improvement initiatives to ensure physician and staff productivity.
- Serve as secondary contact for all administrative services for practices based at the location, including facility matters, materials management, and security and communicate as necessary with relevant parties.
- Work with practice and department leadership to help maintain performance metrics and evaluation tools for measuring each aspect of clinical operations and quarterly performance indicators reports.
- Assist in the oversight, coordination and completion of specific projects; works with leadership to set priorities.
- Assists in day-to-day operations
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