Practice Associate III #Full Time

Top Healthcare Provider Network

Join our team of highly skilled clinical and administrative healthcare professionals who support our mission to help facilitate the deliver of world-class, patient-centered care by one of the top healthcare provider networks

Opportunity to grow as part of the Practice Associate Career Ladder!

Job Summary:

The Practice Associate III (Department of Surgery) is an experienced professional with comprehensive knowledge of scheduling processes and practice operations support. The Practice Associate III is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Qualifications:

• Greet patients and visitors and answer patient telephone calls.
• Review the daily and weekly schedule frequently to ensure the accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
• Organize surgical and/or procedure requests and schedule in EPIC. Obtain all required authorizations, coordinate/schedule diagnostic testing as ordered by physicians, and obtain all necessary documentation and all related tasks.
• Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule post-operative and other follow-up appointments and other related tests as requested. Respond to financial information inquiries such as explanation of charges, out-of-network benefits, out-of-pocket expenses, and related activities?. Obtain prior authorizations and referrals for follow-up care as needed by the insurance plan.
• Provide general administrative support to physicians and Supervisor/Manager.
• May support Supervisor/Manager with special projects or initiatives as needed.
• Provide cross coverage as directed by Supervisor/Manager.
• Assist with training and onboarding of new staff as directed.
• Perform other related duties as assigned.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 5 years relevant experience.
• Advanced knowledge of/proficiency with medical terminology.
• Proficiency or understanding of surgical/procedural scheduling processes.
• Advanced organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives, tasks, and initiatives.
• Strong customer service orientation and the ability to deliver consistent exceptional service.
• Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and the ability to handle situations with respect, tact, and sensitivity.
• Candidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Excellent verbal and written communication skills.
• Strong proficiency with Microsoft Office (Word and Excel) or similar software is required, as an ability and willingness to learn new systems and programs.
• Prior experience in EPIC/EHR is preferred.
• Prior experience in a customer service environment is preferred.
• Bilingual English/Spanish is a plus, but not required.

Hourly Rate Ranges: $27.40 - $34.13

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

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