Practice Assistant II

Site: The Brigham and Women's Hospital, Inc.

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

The Practice Assistant II is an integral member of the Radiology Department. This position is responsible for answering phone calls, booking patient appointments, check in and check out of patients, collection of copays, and proper billing of services. The role requires outstanding customer service to patients and strong administrative support for dermatology and mental health providers. PRINCIPAL DUTIES AND RESPONSIBILITIES: • Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills. • Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas. • May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level. • Utilize knowledge of HMO’s, managed care and other thirst party insurers, and troubleshoots insurance issues as appropriate. • Assist with special projects as directed. • Provide cross coverage as needed. • Participate in Team Quality Improvement projects and in regular team meetings • Follow HIPAA guidelines for management of patient privacy and confidentiality. • Other duties, as assigned.

 

Qualifications

QUALIFICATIONS: - High school diploma or GED required; post-high school education preferred. - Minimum one year of applicable work experience required. - Additional training in office systems preferred. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: - Knowledge of practice operations and standards. - Understanding of procedures including filing, copying, scanning, printing, and faxing. - Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information. - Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner. - Ability to manage work processes in a neat and orderly way and to sort and alphabetize. - Ability to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages. - Ability to type and enter data at an entry level. Entry level understanding of applicable systems. - Understanding of the appropriate use and importance of related forms. - Basic understanding and use of medical terminology. - Basic comprehension of insurance types and referral process. - Basic comprehension of registration and fiscal information. - Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. WORKING CONDITIONS: Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products. HOSPITAL WIDE RESPONSIBILITIES: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

 

Additional Job Details (if applicable)

Additional Job Description

 

Remote Type

Onsite

 

Work Location

20 Patriot Place

 

Scheduled Weekly Hours

40

 

Employee Type

Regular