Post-Sale Service Lead, Operations

The Company

Christie’s, the world’s largest art business, is an incredibly exciting and enriching place to start or continue your career. Whether you work within one of our specialist art departments or in our more operational-focused teams we are all working together with one common goal in mind: to continue the success of this over 250-year-old company, steeped in history, bringing constant innovation whilst not forgetting our age-old values; Respect, Passionate Expertise, Exceptional Client Service, Teamwork, Integrity, Business Judgement and Innovation. Colleagues across all departments are truly passionate about what they do and it is constantly inspiring to work with industry leaders across all segments of the business.

Why This Role Matters

Post Sale Services is responsible for providing our clients with an accountable and dedicated team to deal with and respond to their post-sale transactional queries across Live and Online sales. Working with other members of the Post Sale Service Team, Shipping, Finance and Specialist Art Departments, the Post Sale Service Lead will manage, oversee and provide ownership for our clients post sale client experience. This role is to ensure thorough completion of these services from auction and payment - through to final shipping/collection and delivery of property. This will be achieved whilst upholding Christie’s Client Service Standards for our both our internal and external clients. 

How You Will Make An Impact

• Be the primary and proactive point of contact for Christie’s clients – over phone, email or digital channel.

• Be accountable and provide oversight for a portfolio of Live and Online auctions – for all post sale related issues and queries e.g. invoicing, shipping quotes, settlement.

• Own client issues through to resolution.

• Ensure that all communication is sent to client in a proactive and timely manner.

• Proactively “closing” the sale operationally and financially.

• Collaborate with internal Subject Matter Experts to resolve issues.

• Prepare and hold regular stakeholder meetings.

• Proactive inventory management.

• Other duties as assigned by Line Manager

What You Will Bring To The Team

• Client service experience advantageous

• Language skills advantageous

• Accounting experience advantageous

• Experience and knowledge of fine art shipping preferable

• Experience of using an ERP system is preferable e.g. JD Edwards Oracle

• Understanding of/experience in the auction industry is beneficial

• Confident in using MS Excel, Outlook and Word

• Demonstrate exceptional client service and communication skills

• A passion