Portfolio Services Manager, Assistant Vice President

Who we are looking for

The Alpha Portfolio Services team is a dedicated global business team working with Clients, business operations teams, and IT to ensure accurate end-to-end oversight of Front office and Middle Office Information Delivery to our clients. The Alpha Portfolio Services team is responsible for ensuring the Investment book of records is accurately maintained and ensuring accurate client portfolios are reflected on State Street platforms. The role will interact with the Clients’ Investment Operations and Front Office and being a key liaison with various portfolio managers and internal SSC parties in identifying an issue as well as managing suitable resolution. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients.

Why this role is important to us

The team you will be joining is a part of State Street Global Delivery.  Global Delivery gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

What you will be responsible for

• Under the direction of senior management, be part of a team that is responsible for the end-to-end relationship between State Street Middle Office and our Alpha/Middle Office clients.  This includes but is not limited to monitoring the portfolio health for assigned accounts for issues associated with cash, settlements, valuation, recons, ad-hoc processing and reporting, and perform pre/post cycle reviews.

• The role straddles elements of investment operations (without direct processing/input responsibility), and elements of middle office oversight, as well as having some responsibility for leadership and development of staff within our team, strategic planning and oversight of diverse operational functions resulting from the control framework.

• The successful candidate will be interacting with a multitude of middle office, custody and leadership colleagues within State Street, as well as the client and it’s counterparties to include custodians, accounting agents, and prime brokers.

• Liaising with internal and external customers, acting as a customer to internal teams and advocating for the end customer (ability to negotiate, good team work, ability to understand and translate customer requirements, address urgent items with others).  Guiding others on our team and other teams procedurally, cutting through challenges by presenting solutions, and generally acting as escalation point for solving a myriad issues impacting the quality of reconciliation outputs, file deliveries and operational control framework checks.

• Problem solving for escalated issues, as well as proactively reviewing operational controls, especially focused on but not limited to the reconciliation function of middle office services, is a significant component of the role. There are also expectations to develop and present logs/power points and speak to systematic and one-off issues in our control environment for the customer.

• Reviewing operational controls, escalated item resolution for portfolio health, operational quality and risk management control.

• Monitor metrics, SLA adherence, participate in manager meetings on such topics, implementing and designing process improvements to enhance statistics, and adherence to risk or SLA controls.

• Provide guidance, support, act as resource and assist team members from multiple operational areas.

• Utilize data for trend analysis and leverage in the development of enhanced processes, procedures and controls.

What we value

These skills will help you succeed in this role:

• Excellent organizational, problem solving and prioritization skills are essential.

• Strong customer service acumen.

• Significant experience at managing staff is expected.

• Working on projects and items across workstreams will be required, so evidence of taking initiative while managing cross-functional items is a plus.

• Strong written and verbal communication.

• Knowledge of securities language.

Value for you

• Join a fast growing team with many opportunities to learn

• Be a part of the industry setting standard providing Investment Services from Front to Back

• Exposure to new and exciting technology