At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $95,000 - $120,000.

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

SUMMARY

The Portfolio Manager, T-Park has direct accountability for the T-Park business unit within Towne Park and is responsible for the portfolio’s performance for financial and client satisfaction/retention objectives. The Portfolio Manager leads, allocates and directs both Towne Park and vendor resources as needed to ensure business plans, corporate initiatives, and Towne Park cultural perspectives are incorporated in the portfolio.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s)

% of Time

Client Relationship Management.  Initiates and nurtures all site level client relationships leading to client satisfaction, retention and promotion. Partners with sales team on ownership of corporate level client relationships.  Prepares for and conducts monthly business review meetings with corporate and hotel level clients. Actively manages plans for maximizing client and Towne Park financial success and for achieving “client promoter” status at all locations.  Partners with the Customer Support team in the Center of Excellence on customer support trends, needs and escalations.

30

Operations Leadership.  Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance within the market. Assesses work processes regularly to ensure functionality, effectiveness and efficiency.  Maintains a detailed technical understanding of all aspects of the T-Park platform to be able to understand and drive performance, and to assist clients in optimizing the tools we provide them with. 

25

Financial Management.  Direct accountability for the performance of 100+ T-Park locations to budget.  Responsible for collecting data from hotel clients to rhythmically update forecasting, for facilitating the month-end invoicing process, and for driving results.  Partner with Finance to continue to build tools to improve processes and ensure accurate internal and external reporting.

25

Parking Systems Partnership.  Maintains regular contact with the parking systems team to ensure new sites open on time and launch successfully.  Works dir