The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

The Policy Change Senior Associate plays a critical role in reviewing and analyzing policy change forms to ensure completeness and compliance with basic underwriting requirements. You will review and analyze each change request to determine if the necessary details are provided to meet the requirements for processing. Using various system platforms, you’ll input information received in paper or electronic submissions. Additionally, you will develop an understanding of state-specific rules and guidelines to ensure policy changes align with regulations. Customer service support is an essential aspect of this role, where you will answer questions regarding policy contracts and the policy change process.

Key Responsibilities

• Meet or exceed daily production targets of 35 health and life policy changes.

• Deliver customer service through phone, email, and written communication.

• Perform basic risk assessments.

• Develop an understanding of state regulations and requirements to make appropriate policy changes.

Skills and Background You’ll Need

Education: High School Diploma or GED.

Experience: 2+ years of experience in customer service, insurance experience preferred.

• Familiarity with policy change processes and various system platforms.

• Strong attention to detail in data entry and policy analysis.

• Strong communication skills for customer service and team collaboration preferred.

• Experience with life insurance and complex health policies preferred.

• Ability to prioritize tasks and manage multiple responsibilities preferred.

Key Behaviors of a Successful Candidate

• Strong integrity and ethical decision-making.

• Willingness to learn and take on new challenges.

• Ability to work independently and as part of a team.

• High adaptability in a fast-paced environment.

• Strong attention to detail and process compliance.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

21.88 - 28.97

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as