PMO Manager

About CorityCority helps customers see and prevent risks across their operations in real time. Our EHS+ platform converges people, data, and AI agents to provide a clear view of information people can trust, automate workflows that make people more impactful, and deliver personalized insights and expertise to improve decision-making. While most solutions respond to risks one at a time, Cority helps prevent them across environmental management, employee health, safety, quality, and sustainability. For 40 years, Cority has been the market leader in EHS+, recognized by top analysts and trusted by more than 1,500 of the most complex organizations worldwide. Cority has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com. 

As the PMO Manager, Professional Services, you will hold direct commercial accountability for the revenue forecast and delivery performance of your portfolio. You will lead a team of Project Managers responsible for the end-to-end delivery of customer implementation projects, with collective revenue contribution exceeding $30M annually. This is a senior portfolio leadership role with responsibility for forecast ownership, people performance, and delivery quality across your assigned portfolio.

PRIMARY RESPONSIBILITIES:

Revenue and Commercial Accountability

• Own the consolidated revenue forecast for your portfolio, ensuring accuracy is maintained and reported to Finance and the VP of Professional Services on a monthly basis.
• Monitor and actively manage team chargeable utilisation across your portfolio, intervening early where individuals or the team as a whole are trending below target.
• Ensure resource bookings in the PSA platform are maintained accurately across all in-flight projects within your portfolio, as the primary driver of the PS revenue forecast.
• Identify and address revenue risk proactively, including margin erosion, scope creep, and forecast slippage, escalating to the VP of Professional Services where required.
 

Leadership

• Lead and develop a high-performing team of Project Managers to support the successful implementation of Cority’s software and consulting services.
• Define, implement, and drive adoption of project management standards, governance frameworks, and best practices.
• Build a culture of open communication, continuous improvement, and knowledge sharing across the team.
• Hold the team to a high standard of customer focus, with proactive problem-solving and strong delivery outcomes.
• Partner with senior leadership to align the Professional Services department’s strategic direction with organizational growth objectives, ensuring scalability and long-term success.

 

Project and Customer Management

• Own a portfolio of Professional Services engagements, ensuring projects are delivered on time, within scope, and on budget with high levels of customer satisfaction.
• Build and maintain strong relationships with key customer stakeholders and serve as an escalation point for critical issues.
• Hold full commercial ownership of an assigned portfolio of Professional Services projects, with responsibility for revenue attainment, forecasting accuracy, margin delivery, and overall financial health.
• Support Project Managers in identifying, assessing and mitigating delivery and commercial risks, ensuring early intervention to minimise revenue leakage, margin erosion, or customer dissatisfaction.
• Monitor and manage portfolio-level KPIs, including revenue attainment, forecast accuracy, margin performance, and customer satisfaction, using data-driven insights to inform decision-making and corrective actions.
• Oversee commercial arrangements, including the quality and governance of Statements of Work (SOWs), and the end-to-end change control process, ensuring all scope and commercial changes are appropriately assessed, approved, documented, and forecasted and billed.
• Standardise and refine delivery methodologies for SaaS implementations and consulting engagements to ensure consistency and quality across the portfolio.
• Build and maintain a knowledge base with templates, tools, and best practices to empower team members and promote operational consistency.

 

Operational Excellence

• Lead resource planning and project staffing across you