Platform Account Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Platform Account Manager, Platform Operations is responsible for day-to-day client relations with self-service clients utilizing the Magenta Advertising Platform. As a member of a cross-functional team, the Customer Success Manager serves as the initial point of contact for a self-service account, supporting client needs and organizing communication and ongoing relationship milestones. This role serves as the voice of the client within T-Ads and has an understanding of past, current, and upcoming client initiatives and strategizes how to best service their needs.

Job Responsibilities:

• Partner with the Platform Operations team to ensure client KPIs are achieved and reported through the use of the Magenta Advertising Platform.
• Own and maintain client communications associated with Platform usage, client success, and best practices for maintaining and growing client satisfaction.
• Establish operating rhythms to best support client success and platform usage growth.
• Coordinate and lead client communication milestones including, but not limited to, Quarterly Business Reviews, weekly/bi-weekly status meetings, product roll-out training.
• Service as an internal voice of the customer in support of platform and operating improvements.

Education and Work Experience:

• High School Diploma/GED (Required)
• Bachelor's Degree (Required)
• Less than 2 years - Marketing, or media Management. Experience working with Digital Ads Products.
• Less than 2 years - Agency background and knowledge of programmatic and Digital OOH landscape

Knowledge, Skills and Abilities:

• Digital Strategy Understanding of the industry's challenges, a vision for its growth, and a commitment to advancing forward-looking strategies within the marketplace. (Required)
• Competitive Analysis Effective organizational, analytical and influencing skills. (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $63,800 - $115,100

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ338321&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about