Physician Office Manager - Psychiatric Services

Day (United States of America)

Physician Office Manager - Psychiatric Services

Directs the overall business activities of an outpatient medical practice including staffing and scheduling of employees, budgeting and purchasing, and daily operations. Responsible for coordinating, directing and supervising day to day operations as well as strategic planning and growth within the medical practice. Evaluate changes and updates as well as goals and planning.

Bachelor’s degree in healthcare administration or business preferred

Minimum of 5 years’ experience in healthcare management preferred

Knowledge of accounting, insurance, coding, clinical coordination, and computer operations

Working knowledge of insurance industry practices including managed care

Excellent communications skills both verbal and written

Ability to work well with physicians, staff members and other hospital personnel

Adaptability to challenging situations with composure and professional attitude

Budget and financial management ability

Strong computer skills and customer service skills

Positive, motivational person with strong work ethic

Critical thinker, team player and mentor

Professional in dealing with both internal staff and patients

Ability to build consensus and morale amongst staff

Practical clinical skills and clinical coordination experience in office setting desired

Responsibilities and Duties

• Ability to understand the goals of the practice and work to obtain these goals both independently and with the direction of administration
• Serve as liaison with medical staff / practitioners
• Assist with budget evaluation and improvement
• Assist with monthly review of budget and expenses and implement improvements as required
• Stay current of changes in healthcare field that relate to the practice
• Management of staff to include hiring, training, supervising and evaluating
• Direct daily activities of the office staff
• Oversee ordering and usage of supplies
• Review / process requests for payment
• Process / approve payroll / submit corrections
• Oversee billing and collections
• Stays current with appropriateness of charges and documentation
• Daily interactions with employees and patients
• Constantly assesses environment and address potential situations
• Oversee proper maintenance of all offices
• Respond to patient inquiries and complaints adequately and efficiently and handle resolve
• Respond to request for reports and information from billing system
• Assist in creation and the updating of policies and procedures
• Schedule in-services and communicate policy and procedures to staff
• Effectively train and orient new employees
• Implement work policies for employees
• Assist with back up of front desk duties
• Serve as liaison with external and internal vendors / departments
• Assure proper maintenance of office(s)
• Mediate between office-related issues and other work disputes
• Organize monthly office staff meetings / set agenda
• Serve as a line of communication from the office leaders to administration
• Create a work schedule maximizing employee productivity and efficiency
• Supervises front desk staff with responsibility for registration, billing, collections, charge verification, and all financial operations.
• Supervises clinical staff with responsibility for providing direction for physician and hospital requirements including Joint Commission, licensure, required certifications, etc.
• Prepare all required reports for productivity and quality measurement
• Provide necessary documentation for audits
• Contain expense costs within budgetary constraints
• Serves as liaison between hospital and medical staff in interpretation and support of approved policies and procedures.
• Supervises staff to insure departmental and hospital goals and objectives are accomplished
• Participate in personal and professional development programs
• Evaluate employees giving feedback, both positive and constructive, promote and discipline as necessary
• Oversees time/attendance reports and all other personnel payroll reports
• Monitors and evaluates department personnel on an on-going basis.  Provides constructive interaction, increases and/or promotions.  Performs corrective action counseling and recommends termination of employment when necessary.
• Initiates requisitions, interviews, hires and monitors new personnel

Develops departmental policies, procedures and job descriptions and performance standards