Pharmacy Liaison Coordinator

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.  

Together, we can get life-changing therapies to patients who need them—faster. 

What this position contributes to Cardinal Health 

The Pharmacy Liaison Coordinator primarily serves as a liaison between the business, and Specialty Pharmacy stakeholder partners to ensure hub patients sent to Specialty Pharmacies successfully access much needed therapy. This role plays a critical role in ensuring a seamless transition throughout the patient journey as the hub completes reimbursement services and transfer the patient to a Specialty Pharmacy to complete their journey. This position serves as a critical bridge in ensuring patients get access to therapy in a fast, efficient and streamlined manner.   

Responsibilities 

• Handle customer escalated cases through investigation and case review. 

• Responsible for maintaining an issues log that clearly states all encountered issues and steps to resolve the issue. 

• Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate. 

• Answer requests from doctors and/or patients checking on the status of the triage. 

• Perform other activities related to internal initiatives and/or the manufacturer’s program as assigned. 

• Support manufacturer field team members as required on case updates. 

• Works internally with team members regarding patients’ cases. 

• Ability to identify, document, and submit Adverse Events during customer contact or via received documentation. 

• Serving as Single Point of Contact for Cardinal Health Sonexus™ Access and Patient Support related inquiries when communicating with specific and designated Specialty Pharmacies. 

• Responsible for handling escalated cases and reporting to field-based representatives as needed. 

• Responsible for running all reports relative to Cardinal Health Sonexus™ Access and Patient Support and program dispenses, addressing any issues or errors discovered