PGIM Fixed Income - Production Support Analyst

Job Classification:

Technology - Engineering & Cloud

A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE 

As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. 

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers!   

If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today.  

At PGIM, You Can!  

 

What you will do 

In PGIM Fixed Income, our technology group is a dynamic, fast-paced environment, with exciting changes on the horizon under new senior leadership. We are looking for a well-rounded individual to be part of the Application Service Delivery team to provide application support within our production environment. Our ideal candidate will be an eager learner interested in gaining valuable experience in supporting complex investment management platforms and applications.  This will include front-office investment systems, business support applications and complex back-office data management and automation platforms. The right candidate for this role will identify this challenge as a unique opportunity to help drive our global technology transformation, so if this sounds interesting, then PGIM could be the place for you.

 

What you can expect 

• Provide application production management for systems used by front office, Operations, and client teams.

• Monitor and troubleshoot issues in the PGIM Fixed Income technology batch environment.

• Available to be on-call for failure escalations including evenings/weekends on a rotation basis.

• Participation in the incident and problem management processes

• Follow best practices established for incident, change and problem management processes.

• Collaborate and communicate internally with the business and technology stakeholders.

• Build relationships by learning from senior team members and other technology partners.

• Interface with external vendors when troubleshooting production issues.

 

What you will bring 

• 1-3 years of experience working in a technology role preferably in application support.

• Demonstrate initiative to learn daily job responsibilities through active collaboration with senior team members.

• Able to send clear and concise communications to stakeholders with supervision.

• A tenacious sense of ownership and a desire to bring incidents to resolution quickly

• Experience with writing database queries using SQL (MS SQL preferred)

• Familiarity in navigating and writing commands in the Linux operating system.

• Excellent documentation skills with ability to document processes, incident resolution steps etc.

 

What will set you apart? 

• Experience with using any schedulers ( Autosys preferred)

• Experience working in Cloud technologies (AWS and/or Azure).

• Self-motivated to operate independently and make necessary decisions within the global team

• Ability to prioritize effectively within a dynamic global environment.

• Strong team player, results oriented with a flexible approach.

• Ability to present technology concisely to the business locally and globally

• Comfortable operating in high pressure environments whilst managing multiple incidents

• Ability to deal with and navigate difficult situations